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Rider Specialist

2 months ago

London, Greater London, United Kingdom Zoomo Full time
Rider Specialist

**About the Role**

As a Rider Specialist at Zoomo, you will be the face of our brand, providing exceptional customer service and promoting our light electric vehicle rental options. You will contribute to a positive store atmosphere and support store operations, including stock management and customer data management.

**Key Responsibilities**

  • Provide outstanding customer service by assisting customers with product information, lease agreements, and rentals.
  • Contribute to a positive and engaging store environment through expert product knowledge.
  • Support store operations, including stock management and customer data management.

**Requirements**

  • Previous experience in a customer-facing role
  • Excellent verbal and written communication skills
  • Proficiency in a second language is a plus
  • Strong interpersonal and problem-solving abilities
  • Ability to multitask and prioritize effectively
  • A passion for delivering outstanding customer service
  • Proficiency in retail POS systems

**What We Offer**

  • Global and country-specific benefits packages
  • Monthly team outings & events
  • Opportunity to get to know our product by using one of our e-bikes
  • Annual learning and development allowance
  • Mental wellbeing support

**About Us**

At Zoomo, we celebrate diversity and inclusion with equal opportunities for all. Our team currently represents 45 nationalities, and we're committed to creating a positive and engaging work environment.