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Rider Support Specialist

2 months ago

London, Greater London, United Kingdom DELIVEROO Full time
Rider Support Representative Role

We are seeking a skilled and customer-focused individual to join our Rider Services department as a Rider Support Representative. As a key member of our team, you will play a vital role in ensuring that riders receive exceptional support and service.

Key Responsibilities:
  • Provide timely and effective support to riders via phone and email, addressing their queries and concerns.
  • Work collaboratively with the Rider Support Manager and team to achieve targets and maintain high productivity and quality standards.
  • Be willing to assist with administrative tasks and support colleagues with escalated queries.
  • Ensure seamless communication and coordination with internal stakeholders to resolve rider issues efficiently.
  • Work a flexible schedule, including weekends, to meet the needs of our riders.
Requirements:
  • Fluency in English and Dutch, both spoken and written.
  • At least one year of experience in customer service, with a strong background in phone and email handling.
  • Target-driven and passionate about delivering world-class support to riders.
  • Ability to work weekends and bank holidays as required.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for growth and development within the company.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
About Deliveroo:

Deliveroo is a technology-driven company that is transforming the way the world eats. We are a fast-growing startup with a passion for food and a commitment to excellence. Our mission is to be the definitive food company, making food more convenient and accessible to everyone.

We offer a range of benefits, including free Deliveroo Plus, team lunches, and a comprehensive health and wellbeing program. We are an equal opportunities employer and welcome applications from diverse candidates.