Customer Service Representative

3 days ago


Chesterfield, Derbyshire, United Kingdom Markerstudy Group Full time

Job Title: Contact Centre Agent

Location: Chesterfield

Job Type: Full-time

Hours: 7am - 7pm (part-time available for evening and weekend hours)

Salary: £ per hour

We are seeking a skilled Contact Centre Agent to join our team in Chesterfield. As a Contact Centre Agent, you will be responsible for handling a high volume of telephone enquiries, providing answers and advice to customers, and recording accurate information.

Key Responsibilities:

  • Process customer claims
  • Answer general queries
  • Take ownership of complaints and own performance
  • Adhere to company procedures with regards to compliance and treating customers fairly

Requirements:

  • Excellent communication skills
  • Ability to demonstrate a calm and professional attitude
  • Listening and problem-solving skills
  • Good attention to detail
  • Willingness to learn

What We Offer:

  • Wellbeing hub
  • Life assurance 4x your annual salary
  • Access to discounts in retail shops and restaurants
  • Technology scheme
  • Days holiday
  • Hybrid working (after probation)

We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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