Customer Service Representative
3 days ago
Job Title: Contact Centre Agent
Location: Chesterfield
Job Type: Full-time
Hours: 7am - 7pm (part-time available for evening and weekend hours)
Salary: £ per hour
We are seeking a skilled Contact Centre Agent to join our team in Chesterfield. As a Contact Centre Agent, you will be responsible for handling a high volume of telephone enquiries, providing answers and advice to customers, and recording accurate information.
Key Responsibilities:
- Process customer claims
- Answer general queries
- Take ownership of complaints and own performance
- Adhere to company procedures with regards to compliance and treating customers fairly
Requirements:
- Excellent communication skills
- Ability to demonstrate a calm and professional attitude
- Listening and problem-solving skills
- Good attention to detail
- Willingness to learn
What We Offer:
- Wellbeing hub
- Life assurance 4x your annual salary
- Access to discounts in retail shops and restaurants
- Technology scheme
- Days holiday
- Hybrid working (after probation)
We are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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