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Credit Controller
1 month ago
Our mission is to build the world's most admired and compelling brand ecosystem. We're driven to operate outside of our comfort zone to change the future of retail, embracing challenges along the way.
As a Credit Controller, you'll play a crucial role in supporting our sales department to address and resolve any queries or disputes regarding customer accounts. You'll be responsible for managing customer communication, account record keeping, payment processing, and cash flow reporting.
Key Responsibilities:
* Customer Communication: Contact customers via phone, letter, and email to discuss account details, payment schedules, and resolve any issues related to overdue invoices.
* Account Record Keeping: Accurately record all actions taken and customer responses on account records to ensure proper documentation and follow-up.
* Payment Processing: Process daily BACS payments and cheque payments weekly, ensuring that all transactions are handled promptly and accurately.
* Monthly Statements: Oversee the monthly statement run and respond to customer emails and queries related to their statements.
* Cash Flow Reporting: Update the cash flow report daily with current figures to provide accurate financial forecasting.
* Payment Entry: Enter all transfer and credit card payments into the system, ensuring accurate and timely processing.
* Account Reconciliation: Reconcile customer accounts to ensure that statements are accurate and that all cash and credit notes are correctly posted and allocated.
* Department Liaison: Collaborate with the sales department to address and resolve any queries or disputes regarding customer accounts.
* Credit Control Email Management: Oversee and manage all credit control email inboxes, ensuring that daily queries are addressed and resolved in a timely manner.
* Problem Account Identification: Identify potential problem accounts and work closely with the finance manager to record and log these accounts for further review. Coordinate with debt management collection services if required.
* Customer Account Setup: Set up new customer accounts, including conducting credit checks to assess financial stability.
* Account Holds: Place customer accounts on hold when invoices are overdue by more than 90 days, ensuring compliance with the company's credit control policies.
What we're looking for:
* Attention to detail to process customers' financial details accurately
* The ability to manage multiple tasks, demonstrating organisation and prioritisation
* Previous experience in a customer service role and strong verbal and written communication. While experience with account management is desirable, it is not essential as full training will be provided.
Additional Information:
Along with your benefits package, we also offer a wide range of perks for our colleagues:
* Reward, Recognition and Opportunities
* Frasers Champion: Our employees are at the heart of our business, and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer-nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it, or been relevant.
* Fearless 1000: By October 2025, we want our share price to hit 10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus. The top 1000 performers in the company will receive unprecedented bonuses, worth from 50,000 to 1 million Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance.
* Frasers Festival: an event like no other. Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe - hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment, the ultimate Frasers Fearless Fitness Challenge, and much more.
* CEO Sessions: Once a quarter, we offer 20 employees the opportunity to attend our 'CEO Sessions' ran by our CEO and leadership team. Employees have the chance to connect, network, and submit questions around specific topics such as our Sports or Luxury business.
* Retail Reconnect: In order to build the planet's most admired and compelling brand ecosystem, all employees must understand our business, product, and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.
* Employee Welfare
Frasers Fit: Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet. We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues' Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition, and lifestyle advice - all completely free.
Retail Trust: We know that it's not just about physical health, mental wellness is equally important, which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24-hour wellbeing helpline, wellness hub, counselling, and financial/legal support.
What's next?
Our Recruitment Team will be reviewing applications, and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first-stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful, we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.
