Credit Controller
3 weeks ago
About the Role
We are seeking a highly skilled Credit Controller to join our team at Frasers Group. As a Credit Controller, you will be responsible for managing customer accounts, processing payments, and resolving any issues related to overdue invoices.
Key Responsibilities
- Customer Communication: Contact customers via phone, letter, and email to discuss account details, payment schedules, and resolve any issues related to overdue invoices.
- Account Record Keeping: Accurately record all actions taken and customer responses on account records to ensure proper documentation and follow-up.
- Payment Processing: Process daily BACS payments and cheque payments weekly, ensuring that all transactions are handled promptly and accurately.
- Monthly Statements: Oversee the monthly statement run and respond to customer emails and queries related to their statements.
- Cash Flow Reporting: Update the cash flow report daily with current figures to provide accurate financial forecasting.
- Payment Entry: Enter all transfer and credit card payments into the system, ensuring accurate and timely processing.
- Account Reconciliation: Reconcile customer accounts to ensure that statements are accurate and that all cash and credit notes are correctly posted and allocated.
- Department Liaison: Collaborate with the sales department to address and resolve any queries or disputes regarding customer accounts.
- Credit Control Email Management: Oversee and manage all credit control email inboxes, ensuring that daily queries are addressed and resolved in a timely manner.
- Problem Account Identification: Identify potential problem accounts and work closely with the finance manager to record and log these accounts for further review. Coordinate with debt management collection services if required.
- Customer Account Setup: Set up new customer accounts, including conducting credit checks to assess financial stability.
- Account Holds: Place customer accounts on hold when invoices are overdue by more than 90 days, ensuring compliance with the company's credit control policies.
What We're Looking For
- Attention to Detail: Process customers' financial details accurately.
- Organisation and Prioritisation: Manage multiple tasks, demonstrating organisation and prioritisation.
- Customer Service Experience: Previous experience in a customer service role and strong verbal and written communication.
About Us
Frasers Group is a leading retail company that is rethinking the retail experience. We're committed to serving our consumers with the world's best sports, premium, and luxury brands globally. As a team member, you'll have the opportunity to work with a talented group of individuals who are passionate about delivering exceptional customer experiences.
Our Benefits
We offer a range of benefits, including a competitive salary, comprehensive training, and opportunities for career development. You'll also have access to our employee wellbeing programme, which includes free gym classes, discounted memberships, and access to a 24-hour wellbeing helpline.
How to Apply
If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your CV and a cover letter, to our recruitment team.
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