Credit Controller

3 weeks ago


Dartford, Kent, United Kingdom Europa Worldwide Group Full time

Position Summary:

As a key member of our Europa Worldwide Group team, the Credit Controller will play a vital role in ensuring the efficient collection of our Sale Ledger accounts in accordance with our Credit Control Policy.

Key Responsibilities:

  • Ensure timely collection of outstanding debts through daily chasing via telephone and email.
  • Direct customers to our Corrivo portal to access copy invoices and, in exceptional circumstances, produce copy invoices and statements via email.
  • Raise queries via Corrivo in relation to price disputes, goods not received, proof of delivery (POD), and other customer reasons for the relevant Account Manager to resolve.
  • Escalate to legal proceedings, assigning with Solicitors or third-party collection agents as necessary.
  • Follow up on all customer contact, inputting and managing diary notes with action dates regarding conversations, agreements, and queries.
  • Produce journals through Leonardo Finance to the relevant nominal for contras, penny rounding, bank charges, and other reasons.
  • Reconcile cash sheets to resolve unallocated or incorrectly matched cash issues as required.
  • Process Branch requested increases in credit limits where the credit report justifies it.
  • Provide 48-hour notice of hold goods (accounts to put on stop) and intended Letter Before Action (LBA) in conjunction with Europa Solicitors or third-party collection agents.
  • Manage all reporting required on aged debt for distribution to Branch Managers.
  • Deliver and present reports to all relevant branches at monthly meetings, working with Branch Managers to implement action plans to resolve aged debt.
  • Ensure adherence to our company values, 'Our Approach to Business', at all times.

    What We Offer:

    • Competitive salary and monthly bonus (after probation period)
    • A friendly team environment, with opportunities to work with a diverse group of individuals
    • Free car parking and canteen facilities
    • Laptop and tablet provision
    • 25 days annual leave, plus all UK bank holidays and annual leave by back scheme
    • Bereavement leave and sick pay
    • Pension and death in service
    • Enhanced maternity, paternity, and adoption pay
    • Employee wellbeing programme and cycle to work scheme (after 3 months)
    • Refer a friend scheme (earn up to £)
    • Opportunities for career development and progression within a rapidly growing global organisation
    • A fantastic working culture that promotes excellent work-life balance
    • Charity 50-50 and long service awards

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