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Hotel Front Desk Associate

2 months ago

Horley, Surrey, United Kingdom Langshott Manor Hotel Full time

The Role

We are seeking a highly organized and guest-focused individual to join our professional Hotel Reception team. As a key member of our team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience throughout their stay.

Your duties will include welcoming arrival guests, handling guest check-in and rooming, responding to enquiries, and posting charges and guest billing. You will also be responsible for taking bedroom reservations, producing daily activity reports, and upselling facilities and rooms.

Requirements

  • Must be available to work flexible shifts, including weekend shifts, 37.5 hours per week (5 days)
  • Excellent standard of personal appearance
  • Excellent communicator in person and on the telephone
  • Warm and friendly disposition
  • Genuine desire to serve our guests
  • Organized and good attention to detail
  • Accurate data entry and computer work

The Benefits

  • An additional end of financial year service charge bonus
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform

In addition, you will benefit from a range of company benefits, including discounted hotel accommodation, spa treatments, and food and beverage discounts.