Desktop Support Specialist

4 days ago

Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: Onsite Desktop Support Engineer

About the Role:

We are seeking an experienced Desktop Support Engineer to join our team at GBA5 EntServ UK Limited. As a key member of our IT department, you will be responsible for providing technical support to our clients on-site, ensuring the smooth operation of their computer systems and networks.

Main Responsibilities:

  • Carry out security audits of all devices holding data on the network by scanning and reporting
  • Install, move, add, and change (IMACs) devices as required
  • Break-fix of all in-scope managed devices
  • Provide hands-on support to visually verify the state of managed devices such as servers and network devices
  • Desktop support including special project activities as they arise
  • Asset management and stock management
  • Manage the lifecycle of loan user equipment
  • Work directly alongside the client, managing your own workload while liaising with other teams or vendors to resolution
  • Act as a central point of contact for the customer
  • Software and system fault diagnosis, analysis, and fix
  • Take responsibility for stock used and follow the correct procedures regarding stock management
  • Proactively keep the customer updated with problem status at all times
  • Identify and report risk as appropriate in accordance with guidelines

Requirements:

  • Must have, or be able to obtain, UK GOV Security Clearance at SC level
  • Full, clean UK driving license
  • Proven trouble-shooting skills
  • Previous experience in a similar role with an ITIL environment
  • PC/Desktop support knowledge, including Microsoft Windows XP/7/10 onwards
  • Excellent communication skills, both face-to-face and over the phone
  • Administering Windows Share/File permissions
  • Mobile connectivity (e.g., Android/iPhone)
  • Knowledge of SCCM
  • Good knowledge of HP Workstation, Desktops, and Laptops
  • Ability to deal productively with a high workload with minimal supervision

Working Environment:

This is a full-time permanent position working 37.5 hours per week, Monday to Friday, between the hours of 07:00 and 19:00. The role is primarily site-based at Warton, but will involve support for supported sites such as Samlesbury.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the company.

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