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2nd Line Desktop Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Crimson Limited Full time
Job Description

Job Title: 2nd Line Desktop Support Specialist

Location: Milton Keynes

Job Type: Full-time

Salary: £25k-£35k per annum

About the Role:

We are seeking a highly skilled 2nd Line Desktop Support Specialist to join our team at Crimson Limited. As a 2nd Line Support Engineer, you will be responsible for providing technical support for Microsoft environments across various industries, including legal, real estate, logistics, manufacturing, and more.

Key Responsibilities:

  • Manage installations, upkeep, and resolve issues pertaining to Windows 10/11 operating systems on both laptops and desktops.
  • Conduct administration tasks for server operating systems.
  • Collaborate with RDS, Citrix, and Hyper-V technologies.
  • Supply assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
  • Oversee Office 365 administration, including user account management, Azure AD, Exchange, etc.
  • Manage various Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
  • Administer backup technologies and antivirus/security software.
  • Execute cable patching and utilize remote access tools.
  • Leverage ITSM tools for streamlined service delivery.
  • Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.
  • Possess outstanding customer service and communication aptitudes.
  • Display a fervent dedication to their profession and a commitment to delivering superior client-centric service.

Requirements:

  • Strong 2nd Line support experience.
  • Proficient in managing Microsoft environments.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Commitment to delivering high-quality service.

What We Offer:

We offer a competitive salary, a dynamic work environment, and opportunities for professional growth and development.