Second Line IT Support Specialist

1 month ago


Milton Keynes, Milton Keynes, United Kingdom FryerMiles Recruitment Full time
Job Title: 2nd Line Service Desk Engineer

FryerMiles Recruitment is seeking a skilled 2nd Line Service Desk Engineer to join our client's technology team.

Key Responsibilities:

  • Log and investigate customer tickets in a timely and efficient manner.
  • Provide Level 2 technical support for servers, networks, and desktops.
  • Resolve complex IT issues and manage internal and customer SLAs.
  • Work closely with customers to maintain and support their infrastructure.
  • Action hardware and software installations as required.

Requirements:

  • Extensive experience as an IT engineer supporting customers.
  • Familiarity with working to SLAs and as part of a wider service delivery team.
  • Proficiency in MS Windows Server Technologies, Active Directory, Office 365, Intune, Hypervisors, and VMWare.

Salary: £30,000 to £35,000 per year



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