SAP Desktop Support Specialist
3 days ago
Job Summary:
We are seeking a highly skilled IT Support Specialist to join our team at GBA5 EntServ UK Limited. The successful candidate will provide essential support for our desktop systems, handling a wide range of hardware and software issues, including support for desktops, laptops, and various peripheral devices.
Key Responsibilities:
- Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.
- Provide support for all operating system issues related to Microsoft Windows and Apple OS.
- Offer technical assistance for end-user assigned IT devices and software.
- Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
- Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
- Provide technical support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
- Handle smartphones and portable devices for SIM card handling and provisioning.
- Support meeting room setups including audio and video equipment.
- Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches.
- Maintain documentation for asset management, knowledge management, and site operations.
- Manage stock levels for incoming and outgoing IT goods.
- Conduct end-user training and educational workshops to improve IT literacy.
Requirements:
- At least 2 years' experience in a Deskside IT support role.
- Excellent oral and written communication skills in the local language and English.
- Strong interpersonal skills and the ability to work effectively in a team environment.
- Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
- A proactive approach and a commitment to providing excellent customer service.
Preferred Qualifications:
- Certifications in Microsoft, Apple, or other relevant IT fields.
- Experience in managing IT support in a corporate environment.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package including health, dental, and vision insurance.
- Retirement plan options.
- Opportunities for professional development and certification.
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