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Desktop Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: Onsite Desktop Support Engineer

About the Role:

We are seeking an experienced Desktop Support Engineer to join our team at GBA5 EntServ UK Limited. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients on-site.

Key Responsibilities:

  • Carry out security audits of all devices holding data on the network by scanning and reporting
  • IMACs – installations, moves, additions, and changes
  • Break-fix of all in-scope managed devices
  • Hands and eyes support to visually verify the state of managed devices such as servers and network devices
  • Desktop support including special project activities as they arise
  • Asset management & stock management
  • Managing the lifecycle of loan user equipment
  • Working directly alongside the client managing own workload while liaising with other teams or vendors to resolution
  • Act as a central point of contact for the customer
  • Software and system fault diagnosis, analysis, and fix
  • Take responsibility for stock used and follow the correct procedures regarding stock management
  • Proactively keeping the customer updated with problem status at all times
  • Identifying and reporting risk as appropriate in accordance with the guidelines

Requirements:

  • Must have, or be able to obtain UK GOV Security Clearance at SC level
  • Full, clean UK driving license
  • Proven trouble-shooting skills
  • Previous experience in a similar role with ITIL environment
  • PC/Desktop support knowledge including Microsoft Windows XP/7/10 onwards
  • Excellent communicator both face-to-face & over the phone
  • Administering Windows Share/File permissions
  • Mobile connectivity (E.g. Android/IPhone)
  • Knowledge of SCCM
  • Good knowledge of HP Workstation, Desktops & Laptops
  • Must be able to deal productively with a high workload with minimal supervision

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Desktop Support Engineer looking for a new challenge, please apply today.