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Desktop Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: Onsite Desktop Support Engineer

About the Role:

We are seeking an experienced Desktop Support Engineer to join our team at GBA5 EntServ UK Limited. As a key member of our IT department, you will be responsible for providing technical support to our clients on-site at Warton and other supported sites.

Main Responsibilities:

  • Carry out security audits of all devices holding data on the network by scanning and reporting
  • IMACs – installations, moves, additions, and changes
  • Break-fix of all in-scope managed devices
  • Hands and eyes support to visually verify the state of managed devices such as servers and network devices
  • Desktop support including special project activities as they arise
  • Asset management and stock management
  • Managing the lifecycle of loan user equipment
  • Working directly alongside the client managing own workload while liaising with other teams or vendors to resolution
  • Act as a central point of contact for the customer
  • Software and system fault diagnosis, analysis, and fix
  • Take responsibility for stock used and follow the correct procedures regarding stock management
  • Proactively keeping the customer updated with problem status at all times
  • Identifying and reporting risk as appropriate in accordance with the guidelines

Requirements:

  • Must have, or be able to obtain UK GOV Security Clearance at SC level
  • Full, clean UK driving license
  • Proven trouble-shooting skills
  • Previous experience in a similar role with ITIL environment
  • PC/Desktop support knowledge including Microsoft Windows XP/7/10 onwards
  • Excellent communicator both face-to-face and over the phone
  • Administering Windows Share/File permissions
  • Mobile connectivity (e.g. Android/iPhone)
  • Knowledge of SCCM
  • Good knowledge of HP Workstation, Desktops, and Laptops
  • Must be able to deal productively with a high workload with minimal supervision

Working Environment:

This is a full-time permanent position working 37.5 hours per week, Monday – Friday between the hours of 07:00 - 19:00.

Security Clearance:

Due to the nature of our client's work, the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.