User Researcher

6 days ago

Glasgow, Glasgow City, United Kingdom Capgemini Invent Full time
About the Role

As a User Researcher at Capgemini Invent, you will be part of a dynamic team that helps our clients to innovate and transform their businesses. We are looking for a skilled researcher who can lead user research, using behavioural and attitudinal methods to gather insights that inform product and service design.

Key Responsibilities
  • Plan and conduct high-impact research to develop a better understanding of our clients' users.
  • Contribute to creating better products and services that solve users' problems and meet their needs.
  • Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
  • Plan and run qualitative studies, including remote and in-person interviews, observations, diary studies, concept testing, and usability studies.
  • Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
  • Consider the end-to-end user journey and external factors that may impact the user experience, including business, policy, and technical constraints.
  • Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
  • Help to embed user-centred design and user research best practices into teams and the wider business.
What You'll Bring
  • Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
  • Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
  • Active SC (Security Check) Clearance.
  • Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
  • Strong storytelling, communication, stakeholder management, and facilitation skills.
  • Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.
  • Familiarity with using prototypes to test hypotheses, assumptions, and validate user journeys.
  • Understanding of a range of tools and practices for in-person and remote research.
What We Offer

At Capgemini Invent, we offer a dynamic and supportive work environment that allows you to grow and develop your skills. You will have the opportunity to work on a wide range of projects, collaborate with a talented team, and contribute to the development of innovative solutions that make a real impact on our clients' businesses.

Why Choose Capgemini Invent?

We are a company that values diversity, inclusion, and innovation. We believe in creating a partnership with our customers, using our Accelerated Solutions Environment (ASE) to quickly solve problems and discover unexpected answers together. We also offer unique training opportunities, including the chance to attend our annual conference in Les Fontaine, France. Our focus on using tech to have a positive social impact has earned us a place as one of the world's most ethical companies by the Ethisphere Institute for the 10th year.

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