Senior User Researcher

4 days ago

Glasgow, Glasgow City, United Kingdom Scottish Gov Full time
About the Role

We are seeking a highly skilled Senior User Researcher to join our team in the Social Security Programme Division. As a Senior User Researcher, you will play a key role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people who use government services.

Our team is responsible for designing and implementing devolved benefits for Scotland, enabling the delivery of 16.5 million payments per year to an estimated two million people. We are looking for a Senior User Researcher who can help us develop user-centred systems, services, and processes that build capability and enable the delivery of devolved benefits in Scotland.

Key Responsibilities
  • Lead on a range of qualitative and quantitative user research activities to support business and project needs
  • Work closely with senior members of project teams to provide clear, actionable insights and support decision making
  • Advocate for the value of user research by engaging colleagues and stakeholders who are new to user-centred design
  • Champion the inclusion of different types of users in appropriate research activities
  • Advocate for accessibility, assisted digital, and inclusive research and design practices to help teams deliver accessible services that work for all
  • Support teams to continually improve their understanding of and engagement with users and their needs, and helping them embed this insight into their work
  • Manage ethics documentation, data protection, and equalities impact assessments
  • Understand user-centred service design and delivery practices
  • Help raise awareness of the social and technological context for government services
What We Offer

We offer a competitive civil service salary and additional digital pay supplement of £5000 per year (after qualifying period of 3 months). Our benefits package includes a contributory pension package, generous leave allowance, flexible working arrangements, hybrid working options, learning and development opportunities, career progression, health and wellbeing support, and employee discount scheme.

Essential Digital Data and Technology (DDaT) Knowledge
  • Experience of playing a lead role in a research setting; designing and delivering a wide range of inclusive user-centred research using appropriate research methods (qualitative and quantitative)
  • Experience of using appropriate communication techniques to share research insights with diverse audiences, with a view to ensuring the insights lead to actionable outcomes
  • Ability to share knowledge and experience of designing research sessions to ensure they are inclusive and meet the diverse needs of participants
  • Experience of managing personal data, consent processes, and other ethical considerations when working with research participants
How to Apply

To apply for this position, please submit an application via our online application system. As part of the application process, you will be required to submit a CV outlining your relevant skills and experience for the role (no more than 2 sides of A4) and a personal statement (of no more than 750 words). When considering how your experience relates to the role, please tailor your CV and personal statement to reflect the role and the essential skills/criteria as described in the job description/person specification.

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