Senior User Researcher

2 days ago

Glasgow, Glasgow City, United Kingdom Scottish Gov Full time
About the Role

We are seeking a highly skilled Senior User Researcher to join our team at the Scottish Government. As a Senior User Researcher, you will play a key role in planning, designing, and carrying out research activities with users to help teams get a deep understanding of the people that use government services.

Your primary responsibility will be to lead on a range of qualitative and quantitative user research activities to support business and project needs. You will work closely with senior members of project teams to provide clear, actionable insights and support decision making.

You will be responsible for advocating for the value of user research by engaging colleagues and stakeholders who are new to user-centered design. You will also champion the inclusion of different types of users in appropriate research activities.

Additionally, you will contribute to the DDaT community by participating in events and reviewing processes, tools, and guidance. You will also line manage junior user researchers and perform other duties as required by your Division to support wider corporate activities.

Key Responsibilities
  • Lead on a range of qualitative and quantitative user research activities to support business and project needs
  • Work closely with senior members of project teams to provide clear, actionable insights and support decision making
  • Advocate for the value of user research by engaging colleagues and stakeholders who are new to user-centered design
  • Champion the inclusion of different types of users in appropriate research activities
  • Contribute to the DDaT community by participating in events and reviewing processes, tools, and guidance
  • Line manage junior user researchers
  • Perform other duties as required by your Division to support wider corporate activities
Essential Skills and Experience
  • Experience of playing a lead role in a research setting; designing and delivering a wide range of inclusive user-centered research using appropriate research methods (qualitative and quantitative)
  • Experience of using appropriate communication techniques to share research insights with diverse audiences, with a view to ensuring the insights lead to actionable outcomes
  • Ability to share knowledge and experience of designing research sessions to ensure they are inclusive and meet the diverse needs of participants
  • Experience of managing personal data, consent processes, and other ethical considerations when working with research participants
What We Offer

We offer a competitive civil service salary and additional digital pay supplement of £5000 per year (after qualifying period of 3 months). We also offer a contributory pension package, generous leave allowance, flexible working arrangements, and hybrid working options with base locations in Edinburgh and Glasgow.

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer learning and development opportunities to help you reach your professional and personal potential, as well as career progression opportunities within our digital community.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about user research and want to make a difference in the lives of people in Scotland, we encourage you to apply for this exciting opportunity.

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