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Senior User Researcher
2 months ago
Role: Senior User Researcher
Contract Length: 6 Months with possible extension
Location: Hybrid/Edinburgh or Glasgow - Onsite collaboration when required depending on project/team requirements
IR35: Outside
Pay Rate to Intermediary: £442.47 per day
Security Clearance: Disclosure Scotland
Spinwell is seeking a Senior User Researcher to join our team in the public sector.
Responsibilities- Collaborate with Product Managers in establishing research objectives and planning for each quarter.
- Conduct and establish a regular cadence of appropriate user research to uncover user needs.
- Ensure that system touchpoints during a customer's lifetime with the client are part of a coherent, consistent experience.
- Ensure that research is undertaken economically with appropriate users and measures as part of the development cycle.
- Create high and low-fidelity prototypes based on existing design patterns that bring results from the research to life, complete with customer journeys.
- Deliver UX feedback to Agile delivery teams to complement sprint cycles.
- Work as part of a multi-disciplined team to design user-focused and successful services.
- Coach or pair with other members of the team when required.
- Build relationships and work effectively with external parties, such as legal firms, lenders, citizens, and government agencies.
- Share best practice research methodologies and techniques.
- Collaborate with User Researchers from within and other domains, when required, on overlapping deliveries.
- Specialist skill: Prototyping/Visuals
- Ability to produce artefacts to engage teams with the user experience.
- Able to listen to the needs of technical and business stakeholders, and interpret between them.
- Able to manage stakeholders' expectations and be flexible, capable of proactive and reactive communication.
- Facilitate difficult discussions within the team or with diverse senior stakeholders.
- Experience working within an agile, multi-disciplined team environment, and ability to deliver iterative design components (including user journeys) to the development team.
- Able to make decisions characterized by medium levels of risk and complexity and recommend decisions as risk and complexity increase, building consensus between services or independent stakeholders.
- Able to identify problems or issues in the team dynamic and rectify them.
- Engage in varying types of feedback, choosing the right type at the appropriate time, and ensuring discussions and decisions are actioned as appropriate.
- Experience in user research and analysis, utilizing both quantitative and qualitative data.
- Manage, support, and stretch self and others to deliver agreed goals and objectives.
- Keep focused on the goals that really matter, and take responsibility for delivering outcomes on time and to a high standard.
- Visualizing and implementing strategic user-centered design, applying different risk methodologies in proportion to the risk in question, with the ability to apply a digital understanding to their work and to identify and implement solutions for assisted digital.
- Experience of delivering first-class government services following the Scottish Government Digital First Service Standard.
