Senior User Researcher

3 weeks ago


Glasgow, Glasgow City, United Kingdom Scottish Gov Full time
About the Role

We are seeking a highly skilled Senior User Researcher to join our team in the Social Security Programme Division. As a Senior User Researcher, you will play a key role in planning, designing, and carrying out research activities with users to help teams gain a deep understanding of the people who use government services.

Your expertise will inform policy, proposition, service, content, and interaction design to ensure that services work well for users and achieve their policy intent. You will work closely with senior members of project teams to provide clear, actionable insights and support decision-making.

As a Senior User Researcher, you will be responsible for leading a range of qualitative and quantitative user research activities to support business and project needs. You will also advocate for the value of user research by engaging colleagues and stakeholders who are new to user-centered design.

Key responsibilities include:

  • Leading user research activities to support business and project needs
  • Working closely with senior members of project teams to provide clear, actionable insights and support decision-making
  • Advocating for the value of user research and engaging colleagues and stakeholders who are new to user-centered design
  • Championing the inclusion of different types of users in research activities
  • Managing ethics documentation, data protection, and equalities impact assessments

We offer a competitive civil service salary and additional digital pay supplement of £5000 per year (after a qualifying period of 3 months). You will also have access to a contributory pension package, generous leave allowance, and flexible working arrangements.

Our benefits package includes:

  • Competitive civil service salary and additional digital pay supplement
  • Contributory pension package
  • Generous leave allowance
  • Flexible working arrangements
  • Learning and development opportunities
  • Career progression
  • Health and wellbeing support
  • Employee discount scheme

How to Apply

To apply for this position, please submit an application via our online application system. As part of the application process, you will be required to submit a CV outlining your relevant skills and experience for the role and a personal statement (of no more than 750 words).



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