User Researcher

6 days ago

Glasgow, Glasgow City, United Kingdom Capgemini Invent Full time
About the Role

As a User Researcher at Capgemini Invent, you will be part of a dynamic team that helps our clients to innovate and transform their businesses. We are looking for a skilled researcher who can lead user research, using behavioral and attitudinal methods to gather insights that inform product and service design.

Key Responsibilities
  • Plan and conduct high-impact research to develop a better understanding of our clients' users.
  • Contribute to creating better products and services that solve users' problems and meet their needs.
  • Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
  • Plan and run qualitative studies, including remote and in-person interviews, observations, diary studies, concept testing, and usability studies.
  • Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
  • Consider the end-to-end user journey and external factors that may impact the user experience, including business, policy, and technical constraints.
  • Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
  • Help to embed user-centered design and user research best practices into teams and the wider business.
What We Offer

As a User Researcher at Capgemini Invent, you will have the opportunity to work on a wide range of projects, from discovery and exploration through to design and delivery. You will be part of a collaborative and innovative team that is passionate about user-centered design and user research. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive salary and benefits package.

Requirements
  • Hands-on experience of leading user research, using behavioral and attitudinal methods and knowing when to apply them appropriately.
  • Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
  • Active SC (Security Check) Clearance.
  • Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
  • Strong storytelling, communication, stakeholder management, and facilitation skills.
  • Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.
  • Familiarity with using prototypes to test hypotheses, assumptions, and validate user journeys.
  • Understanding of a range of tools and practices for in-person and remote research.
What We're Looking For

We are looking for a skilled User Researcher who is passionate about user-centered design and user research. You will have a strong understanding of research methods and tools, as well as excellent communication and stakeholder management skills. You will be able to work independently and as part of a team, and have a strong attention to detail and ability to analyze complex data.

Why Capgemini Invent?

Capgemini Invent is a global leader in digital transformation, and we are committed to helping our clients to innovate and transform their businesses. We offer a range of benefits, including flexible working arrangements, professional development opportunities, and a competitive salary and benefits package. We are a diverse and inclusive organization, and we welcome applications from candidates from all backgrounds.

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