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User Researcher
2 months ago
As a User Researcher at Capgemini Invent, you will be part of a dynamic team that helps our clients to innovate and transform their businesses. We are looking for a skilled researcher who can lead user research, using behavioral and attitudinal methods, and contribute to creating better products and services that solve users' problems and meet their needs.
Key Responsibilities- Plan and conduct high-impact research to develop a better understanding of our clients' users.
- Contribute to creating better products and services that solve users' problems and meet their needs.
- Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
- Plan and run qualitative studies, including remote and in-person interviews, observations, diary studies, concept testing, and usability studies.
- Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
- Consider the end-to-end user journey and external factors that may impact the user experience, including business, policy, and technical constraints.
- Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
- Help to embed user-centered design and user research best practices into teams and the wider business.
As a User Researcher at Capgemini Invent, you will have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:
- Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
- Internal Contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
- Learning & Development - Training to support your career development and the skills demand within the company, certifications, etc.
We are looking for a skilled User Researcher who has:
- Hands-on experience of leading user research, using behavioral and attitudinal methods, and knowing when to apply them appropriately.
- Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
- Active SC (Security Check) Clearance.
- Experience working with Government Digital Service (GDS) service standards, using GDS design principles.
- Strong storytelling, communication, stakeholder management, and facilitation skills.
- Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.
- Familiarity with using prototypes to test hypotheses, assumptions, and validate user journeys.
- Understanding of a range of tools and practices for in-person and remote research.
We value diversity and inclusion, and we actively work to create an environment where employees can bring their whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance, and we offer flexible working arrangements. We also prioritize employee wellbeing and have trained 'Mental Health Champions' across each of our business areas.
About Capgemini InventCapgemini Invent is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. We are a responsible and diverse organization of 340,000 team members in more than 50 countries. With our strong 55-year heritage and deep industry expertise, we are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms.
Why Capgemini Invent?We are a unique organization that doesn't just believe in diversity and inclusion, we actively work to make it a working reality. We build environments where employees can bring their whole self to work. We aim to build an environment where employees can enjoy a positive work-life balance, and we offer flexible working arrangements. We also prioritize employee wellbeing and have trained 'Mental Health Champions' across each of our business areas.
