Customer Service Officer

4 weeks ago


Maidstone, Kent, United Kingdom Connect2Kent Full time

About Us

Connect2Kent provides a managed service across all sectors, offering temporary, contract, and interim opportunities into Kent County Council. Our service is built on our values of ethical, trustworthy, and caring, and our profits are returned to our Local Authority shareholders.

About the Role

As a key member of our team, you will work within a team responsible for the recovery of income following non-payment of an invoice. You will improve income collection and reduce debt owed to the authority through excellent technical knowledge and a proactive approach. You will build rapport with people we support while assisting with in-depth queries in a professional, diplomatic, and supportive manner.

Day-to-Day Responsibilities

You will provide a front-facing role for all people approaching the Financial Assessment & Income Unit, dealing with high volumes of contact with the public promptly and sensitively using a customer-focused approach. You will work to agreed targets to recover monies owed to the authority as a result of non-payment of invoices. You will accurately and efficiently communicate with debtors and authorised third parties to ensure payment of monies owing. You will negotiate and agree instalment plans to maximise income collection for the authority. You will process, maintain, and monitor financial records.

Required Skills and Qualifications

You will need to be educated to minimum GCSE level 4 in English and Mathematics or equivalent. You will need to maintain confidentiality and have excellent communication skills.



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