Customer Service Representative

3 weeks ago


Maidstone, Kent, United Kingdom CV-Library Full time
Job Overview:

As a Customer Services Advisor, you will provide exceptional service to customers across various communication channels, ensuring a positive and high-quality experience. Your role will involve delivering tailored solutions, actively listening to customer feedback, and collaborating with colleagues to continuously improve the service.

Key Responsibilities:
  1. Deliver consistently excellent customer service through phone, email, social media, and web, aligning with service standards and customer service KPIs.
  2. Personalize the service to meet each customer's unique needs, supporting diverse communities.
  3. Manage challenging conversations and resolve complaints with professionalism and empathy.
  4. Work collaboratively with colleagues to provide a seamless, joined-up service.
  5. Embrace learning and development opportunities to keep skills and knowledge current.
  6. Promote digital service options to customers.
About the Role:
  1. Experience in customer service or contact centre environments, with a commitment to making a positive difference.
  2. Excellent communication skills across various channels.
  3. Strong decision-making abilities and a solution-focused approach, especially in challenging situations.
  4. Ability to work accurately and prioritize tasks in a fast-paced environment.
  5. Understanding of equality and diversity principles in customer service.
What We Offer:
  1. Competitive salary
  2. Generous annual leave with an additional three days for Christmas
  3. Company pension scheme, life cover, and health cash plan
  4. Wellbeing grant and paid time off to volunteer
  5. Hybrid working arrangement


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