Customer Service Coordinator

3 weeks ago


Maidstone, Kent, United Kingdom KHR - Recruitment Specialists Full time

We are seeking a highly organized and self-motivated Customer Service Administrator to join our team at KHR - Recruitment Specialists. As a key member of our customer service team, you will be the first point of contact for customers via the telephone, email, and trade counter.

Your primary responsibilities will include processing orders on our internal system, liaising with all departments across the life cycle of an order, and managing queries. You will also support the activities of the sales and buying teams, responding to customer enquiries, and developing your knowledge of packaging materials.

To be successful in this role, you will need to have customer service experience both via telephone and face-to-face, as well as computer literacy and the ability to learn new systems quickly. You will also need to have attention to detail, flexibility, and the ability to multi-task.

As a valued member of our team, you will have the opportunity to work with a leading distribution company and contribute to the success of our customer service team. If you are a well-organized and self-motivated individual with experience in customer service or administration, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Responding to customer enquiries and developing your knowledge of packaging materials
  • Ensuring the CRM system is kept up to date (Contact details, customer queries, complaint management)
  • Serving customers face to face (inc. handling cash)
  • General administration duties
  • Liaising with Purchasing, Operations, and Sales colleagues with regard to customer requirements

Requirements:

  • Customer service experience both via telephone and face-to-face
  • Computer literate and an ability to learn new systems quickly
  • Attention to detail
  • Flexibility and willingness to react and help as situations arise
  • Ability to multi-task
  • Take responsibility for key project deliverables
  • A flexible, open, and positive attitude essential


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