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Head of VIP Experience
2 months ago
Pentasia is seeking a visionary leader to spearhead our VIP strategy
We are on the lookout for a dynamic and results-driven individual to lead our VIP service with a relentless focus on delivering exceptional experiences. The ideal candidate is passionate about providing world-class service, ensuring that every interaction leaves a lasting impression.
Key Responsibilities:
- VIP Client Management: Develop and maintain strong relationships with our most valued clients, providing personalized service that exceeds their expectations. Anticipate their needs and tailor experiences that make them feel truly special.
- Service Delivery: Develop and execute a VIP service strategy that sets new industry standards, ensuring every touchpoint with VIPs is seamless and memorable.
- Player Lifecycle Management: Strategically manage the entire VIP lifecycle, from identifying emerging VIPs to nurturing and retaining top-tier players, ensuring their ongoing loyalty and engagement.
Requirements:
- Experience: A minimum of 5 years in a customer service, VIP, or account management role within the online gambling industry, with a proven track record of managing high-profile clients and delivering exceptional service.
- Service Focus: An unwavering commitment to delivering the very best, with a passion for going above and beyond to exceed client expectations.
- Commercial Acumen: A strong commercial drive with a focus on maximizing value through strategic VIP management, including an understanding of bonusing, gambling KPIs, and ROI in a gambling context.
