Customer Service Representative

4 weeks ago


Leicester, Leicester, United Kingdom WestRock Full time

About the Role:

We are seeking a highly skilled Customer Service Specialist to join our team at Smurfit Westrock. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and building strong relationships to drive business growth.

Key Responsibilities:

  • Manage customer inquiries and resolve issues in a timely and professional manner
  • Develop and maintain strong relationships with customers to increase loyalty and retention
  • Process orders and perform accuracy checks to ensure seamless delivery
  • Communicate effectively with internal teams to ensure customer needs are met
  • Provide administrative support to the customer service team

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic understanding of working procedures within a customer service department
  • Computer skills, particularly in Excel
  • Attention to detail and accuracy

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

About Smurfit Westrock:

Smurfit Westrock is a global leader in sustainable paper and packaging solutions. We are committed to innovation, sustainability, and customer satisfaction. Join our team and be part of a company that values integrity, respect, and excellence.



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