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Volunteer Charity Shop Manager

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Swanage, Dorset, United Kingdom Swanage Pier Trust Full time

Job Summary: We are seeking a dedicated and customer-focused individual to manage our Gift Shop at Swanage Pier Trust. As a Volunteer Charity Shop Manager, you will play a vital role in ensuring the smooth operation of our retail outlet, providing excellent customer service, and contributing to the overall success of our organization.

Key Responsibilities:

  1. Customer Service: Provide exceptional customer service to visitors, members of the public, and other stakeholders, ensuring a positive and welcoming experience.
  2. Gift Shop Management: Oversee the daily operation of the Gift Shop, including managing stock levels, processing sales, and maintaining a clean and organized store environment.
  3. Administration: Assist with administrative tasks, such as recording sales, managing inventory, and maintaining accurate records.
  4. Team Collaboration: Work closely with the wider team to ensure seamless communication and coordination, supporting the overall goals and objectives of Swanage Pier Trust.
  5. Health and Safety: Identify and uphold health and safety measures to ensure a safe working environment for all staff and volunteers.
  6. Confidentiality and Equality: Maintain confidentiality and ensure equal opportunities are upheld at all times, promoting a culture of respect and inclusivity.

Benefits:

  • Employee Discount: Enjoy discounts on Swanage Pier Trust merchandise and services.
  • Free Parking: Take advantage of free parking facilities on site.
  • On-Site Parking: Convenient parking facilities available for staff and volunteers.
  • Store Discount: Receive discounts on store purchases.

Work Environment: This is a customer-facing role, requiring a flexible and adaptable approach. The successful candidate will be able to work independently and as part of a team, with a strong focus on providing excellent customer service and contributing to the success of Swanage Pier Trust.