Victim Support Operations Manager

23 hours ago


London, Greater London, United Kingdom ENGINEERINGUK Full time
Job Title:

Victim Support Operations Manager

About the Role:

The Victim Support Operations Manager will oversee the effective delivery of services to victims, ensuring compliance with contract specifications, operating procedures, and safeguarding policies.

This involves leading the caseworker team, providing guidance and support to ensure victims receive timely, professional needs and risks assessment and referral to appropriate support.

Key responsibilities include collaborating with the Operations Manager/Management team to implement business plans and develop services that maximize positive outcomes for clients.

Additionally, the role focuses on performance management of reports, including auditing cases, allocation of cases, and input into performance reporting.

Estimated Salary: £29,580 per annum

Company Overview:

As an independent charity, Victim Support provides a range of specialist services to people affected by crime across England and Wales.

Our mission is to create a world where there are fewer victims but who have stronger rights, better support, and a real influence in the Criminal Justice System.

Requirements:

To succeed in this role, you will require strong leadership skills, excellent communication abilities, and a passion for delivering high-quality services to vulnerable individuals.

A background in social care or a related field is highly desirable, along with experience in managing teams and implementing business plans.

Benefits:
  • Flexible working options
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • An extra day off for your birthday
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances, maternity & paternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression


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