Courier Engagement Lead

6 days ago


North Wales, United Kingdom Evri Full time

**Job Summary**

We are seeking a highly skilled Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of service delivery to our customers and clients.

**Key Responsibilities**

  • Drive continuous improvement in final mile performance through effective capacity management and round coverage.
  • Measure and drive improvement across key performance metrics, including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries, and End of Life.
  • Develop and implement strategies to minimize business risk and ensure all requirements are met.
  • Motivate and engage self-employed couriers to deliver exceptional customer service and improve overall customer satisfaction.
  • Ensure timely resolution of customer concerns through effective communication and collaboration with couriers and customer service agents.
  • Manage relationships with delivery units to ensure high-quality service delivery to both couriers and customers.
  • Ensure safe Health and Safety practices are in place and any failures are identified and resolved in a timely manner.

**Requirements**

  • Current UK Driving licence
  • Previous experience of coaching, supporting, and motivating colleagues
  • Problem-solving and planning effective contingencies and solutions
  • Customer-focused approach
  • Competent negotiation skills
  • Ability to adapt to different styles and behaviors

**What We Offer**

We offer an excellent remuneration package with opportunities for progression, learning, and development. If you have the experience, drive, and dedication to make your mark within our business, we encourage you to apply.



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