Community Delivery Manager

4 months ago

North Tyneside District, United Kingdom Evri Full time

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st .

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.

With fantastic growth and success over past years, it’s time to shape our future. At Evri we are all about our people, our planet and our communities.

Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart. 

We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.

Could that person be you?

You will be accountable for:

Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management. Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience. Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers. Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

To be successful in this role you will require the following…

Qualifications:

 Current UK Driving licence

Knowledge & Experience:

Previous experience of coaching, supporting and motivating colleagues Problem solving and planning effective contingencies and solutions

Technical & People Skills:

Customer Focused approach Competent negotiation skills Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day

  • Community Delivery Manager

    4 weeks ago

    North Wales, United Kingdom Evri Full time

    Evri Community Delivery ManagerWe are seeking a highly skilled Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction through effective management of our delivery units and couriers.Key Responsibilities:Drive continuous improvement in final...

  • Community Delivery Manager

    4 weeks ago

    North Wales, United Kingdom Evri Full time

    Evri Community Delivery ManagerWe are seeking a highly skilled Community Delivery Manager to join our team at Evri. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction through effective management of our delivery units and couriers.Key Responsibilities:Drive continuous improvement in final...

  • Community Delivery Manager

    5 months ago

    North Scale, United Kingdom Evri Full time

    We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.Read all the information about this opportunity carefully, then use the application...

  • Manager of Community Engagement and Delivery

    4 days ago

    North West, United Kingdom Evri Full time

    We are seeking an ambitious Community Delivery Manager to play a key role in ensuring that our customers are at the heart of everything we do.The purpose of this role is to drive the delivery of exceptional customer experiences through the Final Mile of our parcel journey.Key Responsibilities:Develop and implement strategies to enhance customer satisfaction...

  • Project Manager

    1 month ago

    North Tyneside District, United Kingdom HAYS Full time

    An experienced Project Manager required for growing construction company. I am delighted to be supporting a growing construction business with the appointment of a Project Manager.As a Project Manager, you will be responsible for helping to keep projects on a realistic timescale and budget. This involves selecting and leading a project team and ensuring you...

  • Delivery Driver

    2 days ago

    North Tyneside, United Kingdom Royal Mail Group Full time

    Job Title: Collections and Network DriverAbout the Role:We are seeking an upbeat and self-motivated Collections and Network Driver to join our team at the Tyneside Mail Centre. As a key member of our team, you will be responsible for collecting and delivering mail, packages, and other items to customers across the region.Key Responsibilities:Collect and...

  • Community Link Worker

    5 months ago

    Dacorum District, United Kingdom Hospital and Community Navigation Service Full time

    Home based but the role requires travel within the specified area, including home visits and supporting local hospitals. Role is full time, Monday - Friday, 35-37 hours per week. Commissioned by Hertfordshire County Council, the Hospital & Community Navigation Service is comprised of ten voluntary organisations who provide hospital discharge and social...

  • Support Worker/carer

    4 months ago

    North Tyneside, United Kingdom Swanton Care and Community Full time

    We're looking for people who care about making ever moment matter for the people we support in our supported living care services based in North Tyneside. **Job title: Support Worker/Carer (Supported Living)** **Hours**:Full time 40 hours per week and there are part time hours available for this role. This role will include day, nights, waking night and...

  • Deputy Care Manager

    2 weeks ago

    North Tyneside District, United Kingdom Home Instead Full time

    Job DescriptionThis is an exciting opportunity for a highly skilled, experienced and motivated care manager to join our expanding team.As care manger you will be responsible for the growth and development of our domiciliary care services ensuring outstanding quality care. Initially you will work closely with the registered operations manager with the aim to...

  • Deputy Care Manager

    3 weeks ago

    North Tyneside District, United Kingdom Home Instead Full time

    Job Description This is an exciting opportunity for a highly skilled, experienced and motivated care manager to join our expanding team. As care manger you will be responsible for the growth and development of our domiciliary care services ensuring outstanding quality care. Initially you will work closely with the registered operations manager with...

  • Voluntary Services Organiser

    3 months ago

    North Tyneside District, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team. This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Cafe at North Tyneside hospital Main duties of the job To...

  • Academic and Communities Marketing Specialist

    3 weeks ago

    North Tyneside, United Kingdom GEM Partnership Full time

    Marketing ExecutiveSalary: Up to £35,000 + circa 10% bonus + excellent benefitsLocation: Sunderland (Hybrid Working)GEM Partnership is a rapidly growing organisation offering a range of services to the Professional Services sector across the UK. As part of their exciting growth plans, an opportunity exists to join this business as a Marketing Executive.Your...

  • Academic and Communities Marketing Specialist

    3 weeks ago

    North Tyneside, United Kingdom GEM Partnership Full time

    Marketing ExecutiveSalary: Up to £35,000 + circa 10% bonus + excellent benefitsLocation: Sunderland (Hybrid Working)GEM Partnership is a rapidly growing organisation offering a range of services to the Professional Services sector across the UK. As part of their exciting growth plans, an opportunity exists to join this business as a Marketing Executive.Your...

  • Parcel Delivery Driver

    1 week ago

    New York, North Tyneside, United Kingdom CV-Library Full time

    Parcel Delivery Driver (Temporary)- North Tyneside Hours: 30 Hours per week Shifts: Between 08:00 & 17:00 (Between Monday - Sunday) Hourly Rate: £13.37 Royal Mail is a much-loved brand, providing postal delivery services to 64 million people all around the UK. Due to an increase in demand, Pertemps are working in partnership with Royal Mail to source...

  • Construction Site Manager

    3 weeks ago

    North Tyneside, United Kingdom Zenith People Full time

    Job Title: Academy Site ManagerZenith People is seeking an experienced Site Supervisor to oversee day-to-day operations on a construction site in South Tyneside on a temporary contract.Key Responsibilities:Manage and coordinate construction staff to ensure efficient site operations.Ensure compliance with safety standards and building codes through regular...

  • Construction Site Manager

    3 weeks ago

    North Tyneside, United Kingdom Zenith People Full time

    Job Title: Academy Site ManagerZenith People is seeking an experienced Site Supervisor to oversee day-to-day operations on a construction site in South Tyneside on a temporary contract.Key Responsibilities:Manage and coordinate construction staff to ensure efficient site operations.Ensure compliance with safety standards and building codes through regular...

  • Community Triage Specialist

    2 weeks ago

    North Walsham, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    About the RoleWe are seeking a skilled and compassionate Community Triage Clinician to join our team at Norfolk Community Health and Care NHS Trust. As a key member of our triage team, you will play a vital role in assessing and prioritizing patient referrals, ensuring timely and effective care delivery.Key ResponsibilitiesProcess referrals by evaluating...

  • Service Delivery Manager

    2 weeks ago

    North Mymms, United Kingdom Mulmar Full time

    Service Delivery ManagerAbout the RoleWe are seeking an experienced Service Delivery Manager to join our team at Mulmar. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesLead and manage a team of service delivery professionalsDevelop and implement service...

  • IT Service Delivery Manager

    4 weeks ago

    North West, United Kingdom Exalto Consulting ltd Full time

    Service Delivery LeadWe are seeking a highly skilled and experienced Service Delivery Lead to oversee IT service delivery for a leading organisation based in Manchester.This is a key leadership role, responsible for managing large-scale IT projects, cross-functional teams, and ensuring the efficient delivery of IT services in line with organisational...

  • IT Service Delivery Manager

    4 weeks ago

    North West, United Kingdom Exalto Consulting ltd Full time

    Service Delivery LeadWe are seeking a highly skilled and experienced Service Delivery Lead to oversee IT service delivery for a leading organisation based in Manchester.This is a key leadership role, responsible for managing large-scale IT projects, cross-functional teams, and ensuring the efficient delivery of IT services in line with organisational...