Community Delivery Manager

2 months ago

North Tyneside District, United Kingdom Evri Full time

We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st .

We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We’re always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.

The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.

With fantastic growth and success over past years, it’s time to shape our future. At Evri we are all about our people, our planet and our communities.

Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart. 

We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.

Could that person be you?

You will be accountable for:

Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey. Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers. Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management. Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience. Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers. Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.

To be successful in this role you will require the following…

Qualifications:

 Current UK Driving licence

Knowledge & Experience:

Previous experience of coaching, supporting and motivating colleagues Problem solving and planning effective contingencies and solutions

Technical & People Skills:

Customer Focused approach Competent negotiation skills Ability to adapt to different styles and behaviours

What can we offer you?

We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.

This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?

If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day

  • Service Delivery Supervisor

    2 weeks ago

    North Tyneside District, United Kingdom SUEZ Full time

    Are you an experienced Transport/Logistics Planner? We are currently looking for an enthusiastic driven capable Transport Planner to join our busy depot. The working pattern for this positon is Wednesday to Saturday 07:00 - 17:30 with a salary of £33,768 Plus Van, up to 10% bonus, holidays and pension. This position is a permanent position. ...

  • Community Delivery Manager

    1 month ago

    North Scale, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024.If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout...

  • Community Delivery Manager

    2 months ago

    North Scale, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024.If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout...

  • Community Delivery Manager

    2 months ago

    North West England, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024. We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver...

  • Community Delivery Manager

    2 months ago

    North West England, United Kingdom Evri Full time

    We are looking for a Community Delivery Manager to join us on a Fixed Term Contract until December 31st 2024. We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver...

  • Delivery Driver

    3 months ago

    North Tyneside, United Kingdom Staff Power Group Full time

    StaffPower Group are currently working with a company based in North Tyneside who are looking for an experienced driver to deliver garments. You must be friendly, outgoing and have the ability to communicate in a professional manner as you will be potentially speaking to customers face to face. This is a temporary on-going assignment. **The Hours &...

  • Community Delivery Manager

    1 month ago

    North Scale, United Kingdom Evri Full time

    We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.Read all the information about this opportunity carefully, then use the application...

  • Community Delivery Manager

    3 months ago

    North Scale, United Kingdom Evri Full time

    We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.Read all the information about this opportunity carefully, then use the application...

  • Community Delivery Manager

    3 months ago

    North West England, United Kingdom Evri Full time

    We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the...

  • Community Link Worker

    3 months ago

    Dacorum District, United Kingdom Hospital and Community Navigation Service Full time

    Home based but the role requires travel within the specified area, including home visits and supporting local hospitals. Role is full time, Monday - Friday, 35-37 hours per week. Commissioned by Hertfordshire County Council, the Hospital & Community Navigation Service is comprised of ten voluntary organisations who provide hospital discharge and social...

  • Voluntary Services Organiser

    1 month ago

    North Tyneside District, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Job summary An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team. This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Cafe at North Tyneside hospital Main duties of the job To...

  • Support Worker/carer

    3 months ago

    North Tyneside, United Kingdom Swanton Care and Community Full time

    We're looking for people who care about making ever moment matter for the people we support in our supported living care services based in North Tyneside. **Job title: Support Worker/Carer (Supported Living)** **Hours**:Full time 40 hours per week and there are part time hours available for this role. This role will include day, nights, waking night and...

  • Nursing Assistant

    5 months ago

    North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    Opportunities are available for an enthusiastic, motivated Nursing Assistant to join our Out Patient Nursing Team. The post is available for a full time permanent contract and will be based at either North Tyneside Hospital or Northumbria Specialist Emergency Care Hospital, with an agreement that you may be required to work in other areas of the Trust. You...

  • Parcel Delivery Operations Manager

    1 day ago

    North Wales, United Kingdom Evri Full time

    About Evri At Evri, we're dedicated to delivering exceptional customer experiences through our dynamic and evolving team. We prioritize our people, planet, and communities, striving for excellence in everything we do. The Role: Community Delivery Manager We are seeking a driven and results-oriented Community Delivery Manager to oversee the final mile of...

  • Parcel Delivery Operations Manager

    2 weeks ago

    North Wales, United Kingdom Evri Full time

    About Evri At Evri, we're dedicated to delivering exceptional customer experiences through our dynamic and evolving team. We prioritize our people, planet, and communities, striving for excellence in everything we do. The Role: Community Delivery Manager We are seeking a driven and results-oriented Community Delivery Manager to oversee the final mile of...

  • Bank Radiographer

    1 month ago

    North Tyneside District, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Job summary Bank Radiographers - Specialist knowledge of Mammography The Northumbria Health care symptomatic breast service operates over three base sites, Wansbeck, North Tyneside and Hexham, 5 days per week, covering an 8- 4 working day. The successful candidate will be confident in performing all mammography views and will be able to travel to...

  • Crime Administrator

    4 weeks ago

    North Tyneside District, United Kingdom Northumbria Police Full time

    Role: Job title: Local Policing Crime Administrator JRN30542 Salary: Band 3, £23,958.00 (Full Time Equiv) Location: Middle Engine Lane/Home Working Hours/Contract:  Part Time, Permanent This role is working 2 days per week – Monday & Tuesday 8-4pm, predominantly office based with occasional home working. Working for #TeamNP ...

  • Nursing Assistant

    5 months ago

    North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    The role involves assisting the qualified nursing staff in the delivery of high quality direct and indirect patient care. To assess the Nursing team in all aspects of treatment including wound closure, fractured bones and assess with observations and report to Qualified if any concerns. Ability to use clinical systems and send samples etc as...

  • Voluntary Services Organiser

    4 months ago

    North Tyneside, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Volunteer Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team. This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Cafe. - To promote the image of the NVS service and to provide a high quality, client...

  • Community Regeneration Manager

    2 weeks ago

    North West London, United Kingdom Vox Network Consultants Full time

    Role Purpose The primary purpose of this post is to support the delivery of the Council’s Regeneration and Development Projects both at individual project and programme level. This could include:Leading, coordinating and delivering successful regeneration bids and managing the procurement activities to secure high quality partners such as suppliers,...