Care Service Operations Manager

4 days ago

North Tyneside, United Kingdom Home Instead Full time

Job Overview

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This exciting role is a fantastic opportunity for a skilled and experienced care professional to take on the challenge of managing our domiciliary care services. Reporting to the Registered Operations Manager, you will play a pivotal part in driving growth and development, ensuring outstanding quality care.

Your key responsibilities will include start-up, expansion, and ongoing management of our private domiciliary care service. This will involve working closely with the Director and Registered Operations Manager to coordinate setup, growth, and development, as well as networking in the local community to raise awareness of our service.

You will be responsible for promoting the highest standards of care and service, offering support and leadership to the care team, converting new client enquiries, coordinating staffing rotas, and ensuring compliance by maintaining accurate records and documentation.

A further crucial aspect of this role will be ensuring successful operation of quality control systems, performing quality assurance visits for clients, continually reviewing and improving our processes to ensure an effective and efficient service delivery.

You will also be responsible for effectively managing complaints and incidents, carrying out investigations, and using findings to initiate improvements. Additionally, you will undertake monthly audits, including recruitment documentation, accident & incidents, medication & trend analysis.

Promoting a positive culture in line with Home Instead's ethos and values is also essential. Collaborative work with the Registered Manager of South East Northumberland office to ensure consistency across both offices will be required, as well as participation in the On-Call Rota as needed.

Key Qualifications and Skills:

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  • Experience in a management role within health and social care is essential.">
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.">
  • Excellent organisational and time management abilities, with a keen attention to detail.">
  • Ability to work well under pressure, being responsive, agile, and remaining calm when dealing with multiple priorities.">
  • Flexibility to meet business demands, including participating in an on-call rota.">
  • Knowledge of relevant UK legislation and regulations governing care services, including CQC regulations.">
  • Good working knowledge of IT Systems, experience of Microsoft Office, and ability to work with large databases and virtual communication platforms.">
  • A relevant qualification in health or social care (e.g., NVQ Level 5 in Health and Social Care or equivalent) or the commitment to gaining the qualification within a set timeframe.

Compensation and Benefits Package:

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We are offering a competitive salary up to £32,000.00 per year, accompanied by a range of benefits including bonus scheme, performance bonus, company events, company pension, employee discount, health & wellbeing programme, on-site parking, referral programme, sick pay, and store discount.

This full-time position requires Monday-to-Friday availability, with weekend hours sometimes necessary. A valid driving licence is preferred but not mandatory. If you possess the necessary qualifications and experience, we invite you to apply for this rewarding opportunity.

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