Care Manager

4 weeks ago

North Tyneside, United Kingdom Home Instead Full time

Job Title: Care Manager - Domiciliary Services

This is an exciting opportunity for a highly skilled and experienced care manager to join our expanding team at Home Instead. As a care manager, you will be responsible for the growth and development of our domiciliary care services, ensuring outstanding quality care.

Key Responsibilities:

  • Working closely with the Director and Registered Operations Manager to coordinate the setup, growth, and development of a high-quality private domiciliary care service for older adults in the local area.
  • Networking in the local community to raise awareness of the service.
  • Promoting the highest standards of care and service.
  • Offering support and leadership to the care team.
  • Converting new client enquiries and coordinating staffing rotas.
  • Ensuring compliance by maintaining accurate records and documentation in accordance with legal and organisational requirements.
  • Ensuring successful operation of quality control systems and performing quality assurance visits for clients.
  • Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered.
  • Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service, and using those findings to initiate improvements.
  • Responsibility and ownership of Key Performance Indicators.
  • Undertaking monthly audits, including recruitment documentation, accident and incidents, medication and trend analysis.
  • Promoting a positive culture in line with the Home Instead ethos and values.
  • Working collaboratively with the Registered Manager of the South East Northumberland office to ensure consistency across both offices.
  • Participating in the On-Call Rota as required.

Requirements:

  • Experience in a management role in health and social care is essential.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.
  • Excellent organisational and time management abilities, with a keen attention to detail.
  • Ability to work well and accurately under pressure.
  • Responsiveness, agility, and the ability to remain calm while dealing with multiple priorities.
  • Flexibility to meet the demands of the business, including participating in an on-call rota.
  • Knowledge of relevant UK legislation and regulations governing the provision of care services, including CQC regulations.
  • Good working knowledge of IT Systems, with experience of Microsoft Office, and the ability to work with large databases and virtual communication platforms, while adopting new technologies where appropriate.
  • A relevant qualification in health or social care (e.g., NVQ Level 5 in Health and Social Care or equivalent) or the commitment to gaining the qualification within a set timeframe.

Additional Information:

This role is suitable for both an experienced Care Manager looking for a new challenge and a highly motivated care supervisor or coordinator who is looking for the next step up in their career.

Job Type: Full-time

Pay: Up to £32,000.00 per year

Additional pay:

  • Bonus scheme
  • Performance bonus

Benefits:

  • Company events
  • Company pension
  • Employee discount
  • Health and wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Licence/Certification:

  • Driving Licence (preferred)

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