Field Support Engineer

2 months ago

Worthing, West Sussex, United Kingdom Primaire Consulting Ltd Full time

About the Company:

Primaire Consulting Ltd is a prominent entity in the realm of Industrial Automation and Process Control technologies. We specialize in delivering advanced solutions for temperature regulation and data collection to a diverse range of sectors including Industrial, Pharmaceutical, Biotechnology, and Healthcare.

Role Overview:

We are seeking a dedicated and enthusiastic individual who is eager to comprehend client challenges and provide timely, high-quality solutions.

Key Responsibilities:

  • Deliver technical assistance to clients regarding our products and services.
  • Provide both first and second level support for our engineering systems and solutions.
  • Collaborate with the R&D team to troubleshoot intricate technical issues and develop swift resolutions.
  • Engage in hybrid work, with potential on-site support for our engineering teams.
  • Occasionally assist with Site Acceptance Testing (SAT) or Factory Acceptance Testing (FAT) and commissioning processes.
  • Utilize your engineering expertise to conduct training sessions for end users and customers as needed.
  • Maintain effective communication with customers through phone and in-person interactions.

Qualifications Required:

  • Possession of a valid UK Driving License and readiness to travel to client locations.
  • HNC/HND qualification in Electrical Engineering.
  • Comprehensive understanding of PC and Server Hardware/Operating Systems.
  • Proven programming experience in languages such as SQL, C, C++, or Visual Basics.
  • Strong communication skills and comfort in daily customer interactions.
  • Experience with Distributed Control Systems (DCS) and industrial process control systems.
  • Demonstrated expertise in PLC programming (IEC) and PLC Hardware.

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