Field Support Specialist

4 weeks ago

Worthing, West Sussex, United Kingdom Bluecrest Wellness Full time
Job Title: Field Support Executive

We are seeking a highly organized and detail-oriented Field Support Executive to join our team at Bluecrest Wellness. As a Field Support Executive, you will play a critical role in providing administrative support to our Field Team, ensuring the smooth operation of our clinics and delivering exceptional customer service.

Key Responsibilities:
  • Manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLAs
  • Manage the Field Support telephone line and click-to-chat function, ensuring all queries are dealt with promptly
  • Organize your workload and prioritize tasks on a daily basis
  • Research and answer queries, liaising with other departments as needed
  • Book hotel accommodation for the Field Team, working towards agreed KPIs to minimize costs
  • Work closely with the Results Team to proactively chase and update outstanding biometrics and ECG results
  • Liaise effectively with team members to ensure smooth-running clinics
  • Assist with rota requests, cancellations, and sickness cover, supporting the Resource Planner
  • Review timesheets and expenses, ensuring they are completed and approved
  • Support HAS Managers with note-taking on key investigations and disciplinary meetings
  • Take responsibility for regularly updating your knowledge on field regulations, company products, processes, and procedures
Requirements:
  • Excellent planning and organization skills
  • Prior experience using Microsoft Office Applications, particularly Excel, and strong computer literacy
  • Strong communication skills, with the ability to provide clear and concise feedback
  • Natural conversationalist with excellent listening skills
  • Ability to work in pressurized situations and take accountability for your actions
  • Extensive customer service experience
What We Offer:
  • Competitive salary of £26,000 per year
  • Annual performance-based bonus of £3,000 per year (paid quarterly)
  • Four free Health Assessments per year, which can be used by yourself, family, or friends
  • 50% discount on additional testing
  • 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days, plus bank holidays
  • Sophos@Home protection
  • EAP Scheme
  • Company sick pay scheme
  • Enhanced family leave
  • Life Insurance
  • Employee referral bonus scheme of up to £1,000
  • Matched company pension (up to 5% or up to capped amount)
  • Cycle to Work Scheme
  • Employee Charity Sponsorship Scheme
  • Discounted Gym Membership
  • Home office allowance - yearly allowance of £130 to make working from home more comfortable

*After qualifying period & subject to terms and conditions and/or eligibility.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that the post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001, and therefore all convictions, cautions, and bind-overs, including those regarded as 'spent', must be declared.

We kindly ask recruitment agencies to refrain from contacting us. Any personal information you share with us will be treated in line with our company Privacy Policy.

At present, we are unable to provide sponsorship of Visas for our vacancies.

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