IT Field Support Specialist

4 weeks ago

Worthing, West Sussex, United Kingdom Trident Full time
Job Title: IT Field Engineer

Trident, a leading Managed Service Provider (MSP), is seeking a highly skilled and experienced IT Field Engineer to join our team. As an IT Field Engineer, you will be responsible for providing technical support and services to our clients, ensuring their IT infrastructure is running smoothly and efficiently.

Key Responsibilities:
  • Travel to client sites to provide technical support and services, including setup and configuration of new equipment and systems.
  • Provide end-to-end support, ownership, and resolution of technical issues, ensuring high-quality service delivery.
  • Identify potential escalations and proactively alert management as needed.
  • Provide training and documentation to clients on new systems and technologies.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Work independently and as part of a team to ensure clarity of client requirements and smooth client experience.
Requirements:
  • Expert knowledge of Microsoft Windows Server operating systems, including AD, DNS, DHCP, Group Policy, etc.
  • Microsoft 365 implementation, administration, and support, including Exchange Online, Exchange Online Protection, SharePoint Online, Teams, and OneDrive for Business.
  • Microsoft Azure configuration, administration, and support.
  • Configuration, administration, and support of VMware and Microsoft Hyper-V.
  • Networking principles, including VLANs, LAGs, VPNs, and routing.
  • Microsoft Office components, such as Word, Excel, Outlook, etc., support.
  • Configuration, administration, and support of Firewall products, such as SonicWALL, PaloAlto, Fortinet, and WatchGuard.
  • Backup and disaster recovery solutions, such as StorageCraft, Veeam, and N-Able, etc.
  • Excellent communication skills, both written and verbal.
  • Flexibility and adaptability to situations and changing requirements.
  • Excellent task and time management.
  • MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification.
What We Offer:
  • Up to 32 days holiday per year plus bank holidays.
  • Access to 7,000+ hours of on-demand IT courses, practice tests, and virtual labs.
  • Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
  • 'Cycle to Work' scheme.
  • Access to vendor pricing for personal IT hardware and software purchases.
  • Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
  • 'Refer a friend' recruitment bonus scheme.

We are excited to have the right person join our dynamic team and be part of our thriving MSP environment.

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