Senior Customer Service Team Manager

1 month ago


Belfast, United Kingdom HCLTech Full time

About This Role

We are currently seeking a customer-focused Customer Service Team Manager to join our team in Belfast City Centre. In this role, you will be responsible for leading a team of customer service representatives in a fast-paced contact centre environment.

Key Responsibilities

  • Ensure excellent customer service standards are met and maintained across the team.
  • Manage and develop a team of customer service representatives to achieve high levels of performance and productivity.
  • Collaborate with other teams to ensure seamless service delivery and identify opportunities for process improvement.
  • Develop and implement training programs to enhance team member skills and knowledge.
  • Monitor and report on team performance, identifying areas for improvement and implementing corrective actions as needed.

Requirements

  • Minimum 1 year of experience in team management.
  • Strong leadership and communication skills.
  • Ability to motivate and develop team members.
  • Good understanding of customer service principles and practices.
  • Excellent problem-solving and analytical skills.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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