Senior Customer Service Team Manager
1 month ago
About This Role
We are currently seeking a customer-focused Customer Service Team Manager to join our team in Belfast City Centre. In this role, you will be responsible for leading a team of customer service representatives in a fast-paced contact centre environment.
Key Responsibilities
- Ensure excellent customer service standards are met and maintained across the team.
- Manage and develop a team of customer service representatives to achieve high levels of performance and productivity.
- Collaborate with other teams to ensure seamless service delivery and identify opportunities for process improvement.
- Develop and implement training programs to enhance team member skills and knowledge.
- Monitor and report on team performance, identifying areas for improvement and implementing corrective actions as needed.
Requirements
- Minimum 1 year of experience in team management.
- Strong leadership and communication skills.
- Ability to motivate and develop team members.
- Good understanding of customer service principles and practices.
- Excellent problem-solving and analytical skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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