Senior Customer Support Manager

4 weeks ago


Belfast, United Kingdom Just Group plc Full time
About the Role

We are seeking a highly skilled Senior Customer Support Manager to join our team. This is a fantastic opportunity for an experienced professional to lead and manage our customer support operations.

Salary

The salary for this role is £23,300 plus career progression increases and discretionary bonus, with the potential to earn up to £26.8k.

Job Description

As a Senior Customer Support Manager, you will be responsible for providing exceptional customer service, resolving complex issues, and leading a team of customer support agents.

Requirements

To be successful in this role, you will need:

  • Experience working directly with customers in a customer service or sales environment
  • Good phone experience speaking to customers over the phone
  • Basic / Good computer literacy skills
  • Ability to work under pressure
  • GCSE (or equivalent) educated with Grades C or above in both English and Maths
Benefits

We offer a range of benefits, including:

  • 28 Days Annual Leave (plus bank holidays)
  • Birthday day
  • Sustainable Travel Time
  • Ambitious Career Progression with salary increases up to £26.8k
  • Private Medical Cover
  • Income Protection
  • Life Assurance
  • FREE access to the Headspace App
  • Employee Assistance Helpline
  • Trained Physical & Mental Health First Aiders
  • Employee Funded Benefits


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