Senior Caseworker Position
2 days ago
Hays Business Support is partnering with a non-governmental association to recruit a temporary Senior Caseworker to be based in Belfast City Centre. This is a fantastic opportunity to work in a fast-paced environment and contribute to making a difference in the community.
The main responsibilities of this role are to assess cases, review complex information, prepare investigation reports, communicate decisions, provide advice, manage caseloads, conduct interviews, maintain electronic records, collaborate with teams, support Investigating Officers, handle inquiries, participate in team meetings, and track case statistics. Additionally, you will need to succeed in supporting adjudication matters and preparing case bundles.
To be successful in this role, you will need to have a strong educational background and at least 2 years of relevant experience in an administrative role within a busy customer service environment. You should also have prior experience of using a case handling system and developing and maintaining systems to collate and monitor data.
Key Responsibilities:
- Case Assessment
- Complex Information Review
- Investigation Report Preparation
- Decision Communication
- Advice Provision
- Caseload Management
- Interview Conducting
- Electronic Record Maintenance
- Team Collaboration
- Inquiry Handling
- Team Meeting Participation
- Case Statistics Tracking
- Adjudication Support
Requirements:
- A level qualification or equivalent.
- 2 years' experience in an administrative role within a busy customer service environment.
- Prior experience of using a case handling system.
Salary: £26,000 - £32,000 per year, dependent on qualifications and experience.
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