Senior Caseworker Role in Belfast City Centre
3 hours ago
About This Role
We are seeking a highly skilled and experienced Senior Caseworker Officer to join our team on a temporary basis in Belfast City Centre.
Key Responsibilities
- Assessing cases to determine if they meet legislative requirements for investigation.
- Reviewing and gathering complex information to make evidence-based decisions.
- Preparing investigation reports and communicating assessment decisions clearly.
- Providing advice and assistance to service users, public bodies, and other stakeholders.
- Managing a caseload to meet performance standards and procedural requirements.
- Maintaining accurate electronic records and adhering to data management policies.
- Collaborating with other teams to share knowledge and identify trends.
- Supporting Investigating Officers and Team Managers with administrative tasks.
- Handling telephone calls, emails, and in-person inquiries.
- Participating in team meetings to improve processes and service delivery.
- Supporting adjudication matters and preparing case bundles.
- Tracking and reporting case statistics and performance metrics.
Requirements
- Educated to A level standard or equivalent.
- 2 years' relevant experience in an administrative role within a busy customer service environment.
- Previous experience of using a case handling system and of developing and maintaining systems to collate and monitor data to generate reports and ensure quality standards are met.
- Previous experience of preparing detailed written decisions.
- Good attention to detail and a commitment to timeliness, quality, and accuracy and confidentiality in information processing.
- Good organisational and planning skills and the ability to work to deadlines to manage competing priorities and meet KPIs.
- Excellent written and oral communication skills, including the ability to communicate effectively with stakeholders at all levels.
- Competent in the use of Microsoft Office packages to extract information and produce reports.
- The ability to work as part of a team and contribute to continuous improvement.
What We Offer
- £14.50 per hour.
- Hybrid working.
- Belfast City Centre location.
- Temporary 4-month contract.
- Full-time working pattern.
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