Senior Caseworker Role in Belfast City Centre

3 hours ago


Belfast, United Kingdom Hays Specialist Recruitment Full time

About This Role

We are seeking a highly skilled and experienced Senior Caseworker Officer to join our team on a temporary basis in Belfast City Centre.

Key Responsibilities

  • Assessing cases to determine if they meet legislative requirements for investigation.
  • Reviewing and gathering complex information to make evidence-based decisions.
  • Preparing investigation reports and communicating assessment decisions clearly.
  • Providing advice and assistance to service users, public bodies, and other stakeholders.
  • Managing a caseload to meet performance standards and procedural requirements.
  • Maintaining accurate electronic records and adhering to data management policies.
  • Collaborating with other teams to share knowledge and identify trends.
  • Supporting Investigating Officers and Team Managers with administrative tasks.
  • Handling telephone calls, emails, and in-person inquiries.
  • Participating in team meetings to improve processes and service delivery.
  • Supporting adjudication matters and preparing case bundles.
  • Tracking and reporting case statistics and performance metrics.

Requirements

  • Educated to A level standard or equivalent.
  • 2 years' relevant experience in an administrative role within a busy customer service environment.
  • Previous experience of using a case handling system and of developing and maintaining systems to collate and monitor data to generate reports and ensure quality standards are met.
  • Previous experience of preparing detailed written decisions.
  • Good attention to detail and a commitment to timeliness, quality, and accuracy and confidentiality in information processing.
  • Good organisational and planning skills and the ability to work to deadlines to manage competing priorities and meet KPIs.
  • Excellent written and oral communication skills, including the ability to communicate effectively with stakeholders at all levels.
  • Competent in the use of Microsoft Office packages to extract information and produce reports.
  • The ability to work as part of a team and contribute to continuous improvement.

What We Offer

  • £14.50 per hour.
  • Hybrid working.
  • Belfast City Centre location.
  • Temporary 4-month contract.
  • Full-time working pattern.

  • Financial Analyst

    3 weeks ago


    Belfast, United Kingdom REED Specialist Recruitment Full time

    Job OverviewWe are seeking a highly skilled Financial Analyst to join our client's team in Belfast City Centre. As a key member of the finance department, you will be responsible for providing financial support and analysis to inform business decisions.


  • Belfast, United Kingdom Hays Business Support Full time

    Role Summary: Casework Officer RoleWe are seeking a highly skilled and experienced Casework Officer to join our team in Belfast City Centre. As a Casework Officer, you will play a critical role in assessing cases, reviewing complex information, preparing investigation reports, communicating decisions, providing advice, managing caseloads, conducting...


  • Belfast, United Kingdom Platinum Recruitment NI Ltd Full time

    Job Title : Reception Administrator (Civic Services)RQ1213932 Location : Belfast City Centre Duration : 3 weeks Rate : £12.38p/h Hours : 37hpw or 15hpw **Main purpose of job**: To be responsible to the Civic Services Officer for: - providing a receptionist and general information service for all users, including Members, staff, customers, contractors,...


  • Belfast, United Kingdom Nominate Recruitment Full time

    My client based in Belfast City Centre is keen to recruit a Temporary Receptionist. **Hours 9am-5pm Mon - Thurs - Fri finish at 4pm.** **Hourly rate of £10 / £11 per hour** **Starting October - Temporary ongoing.** **Duties include**: Telephone duties and dealing with customer queries Meeting and greeting visitors Catering and Hospitality...


  • Belfast, United Kingdom VanRath Full time

    About the RoleVanRath is seeking a skilled Belfast City Centre Advisor to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences across various channels.The ideal candidate will possess strong communication skills, be able to work independently, and have experience in a similar...


  • Belfast, United Kingdom Apple Recruitment Full time

    Are you a highly organised and efficient Legal Secretary looking for a new challenge? Do you have experience working in a fast-paced Litigation department?About the OpportunityWe are excited to announce an exciting opportunity for a Legal Secretary to join our team in Belfast city centre. As a key member of our Litigation department, you will provide...


  • Belfast, United Kingdom Brook Street UK Full time

    Brook Street UK is recruiting a Motor Damage Insurance Claims Handler to work in Belfast City Centre. The successful candidate will be responsible for reviewing and assessing motor claims.Key Responsibilities:Reviewing and assessing motor claims to ensure accurate settlements.Maintaining high levels of empathy and understanding when dealing with...


  • Belfast, United Kingdom HAYS Full time

    Senior Caseworker Officer, Temporary, Full-time Your new company Hays is partnering with a non-governmental association to recruit for a temporary Senior Caseworker Officer. This role is based in Belfast City Centre.Your new role Assess cases to determine if they meet legislative requirements for investigation.Review and gather complex information to make...


  • Belfast, United Kingdom HAYS Full time

    Senior Caseworker Officer, Temporary, Full-time Your new company Hays is partnering with a non-governmental association to recruit for a temporary Senior Caseworker Officer. This role is based in Belfast City Centre.Your new role Assess cases to determine if they meet legislative requirements for investigation.Review and gather complex information to make...


  • Belfast, United Kingdom Hays Business Support Full time

    Job Description: Senior Caseworker PositionHays Business Support is partnering with a non-governmental association to recruit a temporary Senior Caseworker to be based in Belfast City Centre. This is a fantastic opportunity to work in a fast-paced environment and contribute to making a difference in the community.The main responsibilities of this role are to...


  • Belfast, United Kingdom VANRATH Full time

    **Credit Control Team Lead - Belfast City centre -** Are you an experienced Credit professional looking for a new progressive opportunity in Belfast city centre? VANRATH are delighted to be partnered with a global financial services organisation require a Credit professional to join their Belfast team. This is a newly created role for the business, the...

  • Legal Secretary

    6 months ago


    Belfast, United Kingdom VANRATH Full time

    VANRATH are assisting a leading firm in Belfast City Centre with the recruitment of a **Legal Secretary.** The role will be performed within Monday - Friday 9.00am - 5.00pm (Flexibility available if required) - Based in **Belfast City Centre.** This is a fantastic opportunity for any legal secretary with relevant experience to establish themselves within a...

  • Legal Secretary

    6 months ago


    Belfast, United Kingdom VANRATH Full time

    VANRATH are assisting a leading firm in Belfast City Centre with the recruitment of a **Legal Secretary.** The role will be performed within Monday - Friday 9.00am - 5.00pm (Flexibility available if required) - Based in **Belfast City Centre...** This is a fantastic opportunity for any legal secretary with relevant experience to establish themselves within...

  • Legal Secretary

    6 months ago


    Belfast, United Kingdom VANRATH Full time

    VANRATH are assisting a leading firm in Belfast City Centre with the recruitment of a **Legal Secretary.** The role will be performed within Monday - Friday 9.00am - 5.00pm (Flexibility available if required) - Based in **Belfast City Centre** This is a fantastic opportunity for any legal secretary with relevant experience to establish themselves within a...

  • Litigation Secretary

    6 months ago


    Belfast, United Kingdom VANRATH Full time

    VANRATH are assisting a leading firm in Belfast City Centre with the recruitment of a **Legal Secretary.** The role will be performed within Monday - Friday 9.00am - 5.00pm (Flexibility available if required) - Based in **Belfast City Centre** This is a fantastic opportunity for any legal secretary with relevant experience to establish themselves within a...

  • Legal Secretary

    6 months ago


    Belfast, United Kingdom VANRATH Full time

    VANRATH are thrilled to be assisting a leading firm in Belfast City Centre with the recruitment of a **Legal Secretary.** The role will be performed within Monday - Friday 9.00am - 5.00pm (Flexibility available if required) - Based in **Belfast City Centre.** This is a fantastic opportunity for any legal secretary with relevant experience to establish...


  • Belfast, United Kingdom Belfast Visitor Centre (Visit Belfast) Full time

    Fixed Term Travel Advisor (12 months) Part Time or On-Call January to December 2025 Contracts available (16 or 20 hours per week and On-Call) Based at Visit Belfast Welcome Centre and Belfast Grand Central Station Closing Date: 12 noon, Thursday 19th December 2024 Do you enjoy telling people about our amazing city and Northern Ireland?about the stories and...


  • Belfast, United Kingdom Artemis Human Capital Full time

    Financial Excellence in Belfast City CentreA fantastic opportunity has arisen for an ambitious accountant to join a successful SME in the heart of Belfast. This newly created role offers significant growth opportunities as the business continues to expand.The Benefits:Competitive Salary (£55,000): A lucrative package that reflects your skills and...

  • Cleaning Operative

    6 months ago


    Belfast, United Kingdom The Mount Charles Group Full time

    **The Mount Charles Group have an exciting opportunity for a cleaning operative to join its cleaning team at a popular busy bar/restaurant located in Belfast City Centre.** **Working Pattern**: - 12 Hours per Week - 5 out of 7 Days per Week - Various shift patterns from 07:00am - 11:00am **Rewards**: - 28 days' Paid Holidays (pro-rata) - Voluntary...


  • Belfast, United Kingdom Hays Business Support Full time

    Your new company Hays is partnering with a non-governmental association to recruit for a temporary Senior Caseworker Officer. This role is based in Belfast City Centre. Your new role Assess cases to determine if they meet legislative requirements for investigation. Review and gather complex information to make evidence-based decisions. Obtain materials...