Casework Officer Role

3 days ago


Belfast, United Kingdom Hays Business Support Full time
Role Summary: Casework Officer Role

We are seeking a highly skilled and experienced Casework Officer to join our team in Belfast City Centre. As a Casework Officer, you will play a critical role in assessing cases, reviewing complex information, preparing investigation reports, communicating decisions, providing advice, managing caseloads, conducting interviews, maintaining electronic records, collaborating with teams, and tracking case statistics.

This is an excellent opportunity to work with a reputable organization and make a positive impact in the community. If you have a strong educational background and at least 2 years of relevant experience in an administrative role within a busy customer service environment, we encourage you to apply.

Main Responsibilities:
  • Case Assessment and Review
  • Information Gathering and Analysis
  • Report Preparation and Submission
  • Decision Making and Communication
  • Advice and Guidance
  • Caseload Management and Coordination
  • Interviews and Investigations
  • Record Keeping and Data Management
  • Team Collaboration and Liaison
  • Case Statistics and Performance Metrics

Requirements:
  • A level qualification or equivalent.
  • 2 years' experience in an administrative role within a busy customer service environment.
  • Prior experience of using a case handling system.

Estimated Salary: £28,000 - £34,000 per year, dependent on qualifications and experience.

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