Administrative Officer
6 hours ago
Job Overview
Hays Specialist Recruitment is partnering with a non-governmental association to recruit for a temporary Senior Caseworker Officer based in Belfast City Centre.
Key Responsibilities
- Assess cases to determine if they meet legislative requirements for investigation.
- Review and gather complex information to make evidence-based decisions.
- Obtain materials and assist in preparing investigation reports.
- Communicate assessment decisions clearly, both orally and in writing.
- Provide advice and assistance to service users, public bodies, councillors, and MLAs.
- Manage a caseload to meet performance standards and procedural requirements.
- Conduct interviews with service users for advice and assistance.
- Maintain accurate electronic records and adhere to data management policies.
- Collaborate with other teams to share knowledge and identify trends.
- Support Investigating Officers and Team Managers with administrative tasks.
- Handle telephone calls, emails, and in-person inquiries.
- Participate in team meetings to improve processes and service delivery.
- Support adjudication matters and prepare case bundles.
- Track and report case statistics and performance metrics.
Requirements
- Educated to A level standard or equivalent.
- 2 years' relevant experience in an administrative role within a busy customer service environment.
- Previous experience of using a case handling system and of developing and maintaining systems to collate and monitor data to generate reports and ensure quality standards are met.
- Previous experience of preparing detailed written decisions.
- Good attention to detail and a commitment to timeliness, quality, and accuracy and confidentiality in information processing.
- Good organisational and planning skills and the ability to work to deadlines to manage competing priorities and meet KPIs.
- Excellent written and oral communication skills, including the ability to communicate effectively with stakeholders at all levels.
- Competent in the use of Microsoft Office packages to extract information and produce reports.
- The ability to work as part of a team and contribute to continuous improvement.
What You'll Get
- £14.50 per hour.
- Hybrid working.
- Belfast City Centre location.
- Temporary 4-month contract.
- Full-time working pattern.
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