Telesales / Customer Service Team Leader - 25k
5 months ago
VANRATH have partnered with a leading food and brand innovation companies, that support retail and foodservice businesses across the island.
**Salary**
**£23,000 - £25,000. **_Excellent benefits including and development opportunities._
- We are looking for someone with a passion to lead, motivate and co-ordinate our team of Telesales / Customer Service Representatives. The Team Leader will have experience in delivering an excellent customer experience. They will manage and delegate the daily workload and ensure the team is able to work to and achieve set targets. They will also be responsible for managing escalated customer issues and liaising internally with other senior members of staff to ensure we deliver on our First for Service commitment._
**Responsibilities**:
- Effectively manage and motivate a team to achieve sales targets and key performance indicators whilst ensuring behavioural competencies are managed.
- Develop your team through on the job observation & coaching sessions, update members on best practices and continuing expectations.
- Conduct development based one to ones monthly and feed into annual performance conversations
- Develop and deliver training for representatives, ensuring they are equipped to up-sell the company product range and effectively deal with all customer queries.
- Build and leverage effective relationships with key points of contact across the business; Sales, Supply Chain, Trading.
- Arrange staff scheduling and act as first point of contact for staffing issues.
- Manage the telephony solution, reporting and overall success of call routing.
- Advise on adjustments needed to staff schedules to match work volumes.
- Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
- Create, maintain and regularly review Standard Operating procedures for the team.
- HR policy management including absence and performance.
- Identify and resolve problems including key performance metrics, staff optimisation and process improvements.
- Identify and escalate required system improvements.
**Essential Criteria**:
- A minimum of one year's people management experience with extensive Customer Care experience. Or evidence of Stepping up to management.
- Experience in developing, motivating and leading a high performing / professional team and delivering on targets.
- Broad experience of working with customers, understanding their needs and translating these into processes / improvements.
- Proficiency in MS Office & Customer Services software
- Good written and communication skills
- Good understanding of management practices & techniques
- Good leadership & interpersonal skills
- Experience in stakeholder management.
**Desirable Criteria**:
- Call centre management experience (outbound calling / working to targets)
- Foodservice, Wholesale Or Drinks Industry Experience.
- Experience with either remote working or Hybrid teamwork.
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00-£25,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
**Experience**:
- Management: 1 year (preferred)
Work Location: In person
-
Telesales Team Leader
5 months ago
Belfast, United Kingdom VANRATH Full timeVANRATH have partnered with a leading food and brand innovation companies, that support retail and foodservice businesses across the island. - We are looking for someone with a passion to lead, motivate and co-ordinate our team of Telesales / Customer Service Representatives. The Team Leader will have experience in delivering an excellent customer...
-
Telesales Executive
2 weeks ago
Belfast, United Kingdom Brook Street Recruitment Full timeWe are seeking a highly motivated and charismatic Telesales Agent to join our team at Brook Street Recruitment. As a Telesales Executive, you will be responsible for making outbound calls to customers across a wide spectrum of industries in the UK, selling and cross-selling products and services.Key Responsibilities:Make outbound calls to prospective...
-
Customer Service Team Leader
5 months ago
Belfast, United Kingdom VANRATH Full timeVANRATH have partnered with a leading food and brand innovation companies, that support retail and foodservice businesses across the island. - We are looking for someone with a passion to lead, motivate and co-ordinate our team of Telesales / Customer Service Representatives. The Team Leader will have experience in delivering an excellent customer...
-
Telesales Representative
4 weeks ago
Belfast, United Kingdom Musgrave Full timeJob Title: Telesales Operator - MarketplaceAbout the Role:We are seeking a highly motivated and organized Telesales Operator to join our team in Marketplace & Drinks Inc. As a Telesales Operator, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key...
-
Telesales Representative
4 weeks ago
Belfast, United Kingdom Musgrave Full timeJob Title: Telesales Operator - MarketplaceAbout the Role:We are seeking a highly motivated and organized Telesales Operator to join our team in Marketplace & Drinks Inc. As a Telesales Operator, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key...
-
Telesales Executives
3 months ago
Belfast, United Kingdom Nicholl Oil Group Full timeThe Nicholl Fuel Oils Group is the largest Independent Oil distributor in Northern Ireland with multiple offices and depots and retail sites throughout. We are currently looking for Full Time Telesales Executives to join our busy sales teams in both our Head Office, Derry and our Belfast Office. Our full-time roles are based on a 40-hour week (30 minutes...
-
Telesales Representative
4 weeks ago
Belfast, United Kingdom Musgrave Full timeAbout the RoleWe are seeking a highly motivated and organized Telesales Operator to join our team at Musgrave Marketplace & Drinks Inc. As a Telesales Operator, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key ResponsibilitiesActively promote and market...
-
Telesales Representative
4 weeks ago
Belfast, United Kingdom Musgrave Full timeAbout the RoleWe are seeking a highly motivated and organized Telesales Operator to join our team at Musgrave Marketplace & Drinks Inc. As a Telesales Operator, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key ResponsibilitiesActively promote and market...
-
Telesales Agent
5 months ago
Belfast, United Kingdom Radius Payment Solutions Full time**Position**: Outbound Desk Based Sales - Telecoms** **Location**: Waters Edge, Clarendon Dock, Belfast, BT1 3BH **Working Hours**: Monday to Friday, 08:30am - 5:00pm Heard of us? We’re an ambitious, forward-thinking global business building transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and...
-
Telesales
2 months ago
Belfast, United Kingdom Black Fox Solutions Full time £24,000 - £26,000Internal Sales – Belfast - £24-26k (DOE) Join the sales team of NI’s largest oil distributors, supplying residential and commercial customers throughout NI! Role includes: Internal tele salesLead generation to potential and existing customersProcessing orders and providing quotationsCompetitor analysisGeneral administration About you:· ...
-
Telesales
2 months ago
Belfast, United Kingdom Black Fox Solutions Full timeInternal Sales – Belfast - £24-26k (DOE) Join the sales team of NI’s largest oil distributors, supplying residential and commercial customers throughout NI! Role includes: Internal tele salesLead generation to potential and existing customersProcessing orders and providing quotationsCompetitor analysisGeneral administration About you:· ...
-
Telesales Team Lead
5 months ago
Belfast, United Kingdom Musgrave Full timeMusgrave is one of Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave...
-
Sales Representative
4 weeks ago
Belfast, United Kingdom SalesNet Full time £24,000Inside Sales ExecutiveBelfast (Hybrid) 25k, Commission after qualifying periodOur client, a leading supplier of software and consultancy services across the UK & Ireland, is looking to add Inside Sales Executives to their growing team.The Role:Outbound calls to business customers, both existing and prospective with the purpose of: lead generation,...
-
Sales Representative
4 weeks ago
Belfast, United Kingdom SalesNet Full time £24,000Inside Sales ExecutiveBelfast (Hybrid) 25k, Commission after qualifying periodOur client, a leading supplier of software and consultancy services across the UK & Ireland, is looking to add Inside Sales Executives to their growing team.The Role:Outbound calls to business customers, both existing and prospective with the purpose of: lead generation,...
-
Telesales Representative
1 month ago
Belfast, United Kingdom Musgrave Full timeAbout the RoleWe are seeking a highly motivated and organized Telesales Operator to join our team at Musgrave Marketplace & Drinks Inc. As a key member of our sales team, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key ResponsibilitiesActively promote and...
-
Telesales Representative
1 month ago
Belfast, United Kingdom Musgrave Full timeAbout the RoleWe are seeking a highly motivated and organized Telesales Operator to join our team at Musgrave Marketplace & Drinks Inc. As a key member of our sales team, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key ResponsibilitiesActively promote and...
-
Telesales Representative
1 month ago
Belfast, United Kingdom Musgrave Full timeAbout the RoleWe are seeking a highly motivated and organized Telesales Operator to join our team at Musgrave Marketplace & Drinks Inc. As a key member of our sales team, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key ResponsibilitiesProcess orders...
-
Telesales Representative
1 month ago
Belfast, United Kingdom Musgrave Full timeAbout the RoleWe are seeking a highly motivated and organized Telesales Operator to join our team at Musgrave Marketplace & Drinks Inc. As a key member of our sales team, you will be responsible for processing orders, providing exceptional customer service, and promoting our product range to new and existing customers.Key ResponsibilitiesProcess orders...
-
Customer Team Leader
3 weeks ago
Belfast, United Kingdom Co-op Digital Full timeCustomer Team Leader Job DescriptionWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.Key Responsibilities:Lead and motivate a team of Customer Team...
-
Customer Team Leader
3 weeks ago
Belfast, United Kingdom Co-op Digital Full timeCustomer Team Leader Job DescriptionWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.Key Responsibilities:Lead and motivate a team of Customer Team...
