Customer Service Team Manager
7 days ago
We are Enso Recruitment, a leading recruitment agency based in Belfast, and we are seeking an experienced Customer Service Team Manager to join our team. As a key member of our customer support team, you will be responsible for guiding and coaching technical support executives to resolve customer issues promptly while maintaining exceptional levels of customer satisfaction.
Key Responsibilities:
- Foster a Positive Team Culture: Create a positive and collaborative team culture focused on delivering exceptional customer service and technical expertise.
- Lead and Mentor: Lead and mentor a team of technical support executives to achieve exceptional customer satisfaction and productivity.
- Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to address complex technical issues and ensure timely resolution.
Requirements:
- A minimum of 2 years' experience in a technical support role, with a focus on SaaS products.
- Strong leadership and team management skills with the ability to motivate and inspire team members.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Advanced technical proficiency in troubleshooting software applications and system integrations.
Salary and Benefits:
- A competitive salary range of £45,000 - £60,000 per annum, depending on experience.
- A hybrid working environment that allows you to work from home and our office in Belfast.
- Access to free parking and private health insurance.
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