Senior Customer Service Advisor

1 month ago

Belfast, United Kingdom Lloyds Banking Group Full time €24,539

Flexible Working Options

Hybrid Working

Join our fantastic Customer Service team…

JOB TITLE: Senior Customer Service Advisor

SALARY: £24,539

LOCATION: Belfast

HOURS: Full Time (35 hours)

WORKING PATTERN: Flexible Mixed

  • Start times between 7am and 1pm and end times between 3pm and 9pm
  • Maximum of 5 out of 7 days (based on a Monday-Sunday week)
  • Maximum of 25% weekend days over a 4 week period

START DATE: 3rd February 2025

About this opportunity

Do you want to be part of a team that supports our vulnerable customers… Delivering the required empathetic, caring, and well-informed service to such customers takes a special kind of person. Perhaps you could help us make it possible?

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

You'll become the go-to person when relatives register a bereavement and need to understand products like mortgages, insurance and lending and you'll help our deaf customers access services, working with interpreters and tailoring your efforts to meet their needs.

You'll learn all about powers of attorney and enabling representative access to products and services, and you'll be helping cancer sufferers through their journey to ensure their banking needs are met at every twist and turn.

We'll provide any and all the training you'll need on our systems, products, and processes in an additional 2-week training programme beyond regular training to learn the deeper requirements of this role.

This position is primarily a home working role, following completion of the onsite training and the necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to be able to serve customers when they need us most.

About us

Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities - you'll find them all here.

What you'll need

We're seeking the highest level of customer service skills possible to deliver the high standards our customers expect, often at difficult times.

You're going to need strong empathy and listening skills to fully understand their situation while appreciating the worry or concern they're feeling.

Sound judgement, decision-making and attention to detail will be critical to you reaching good customer outcomes that also meet legal and regulatory policy and procedures. And that ability to naturally build rapport and show compassion with all types of people, from all walks of life, will help you do your level best for their situation

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture and we were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

That is why we especially welcome applications from under-represented groups, we're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services.

We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

From 1st April your cash package will increase in line with an annual review of pay. Ready for a career where you can have a positive impact as you learn, grow and thrive?

About our Gasworks site...

With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help you progress your career.

It also tries to make the working day enjoyable with the following facilities:

  • On-site car parking with Electric charging docks
  • An extensive canteen
  • Rest areas with pool table, TVs, games consoles etc.
  • Quiet reflection rooms
  • A kitchenette area on each floor equipped with fridges & microwaves
  • On site showers & changing facilities

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

  • Customer Service Advisor

    7 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Customer Service Assistant

    7 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Barista/customer Service

    7 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Call Centre Customer Sales Advisor

    7 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Advisor

    3 days ago

    Belfast, United Kingdom Red Dot Recruitment Full time

    **Customer Service Advisor** **Belfast Based** **£19,773 plus bonus of up to £250 per month** **Flexibility is required** **Onsite position** **Shifts between 9am and 6:30pm across Monday-Sunday** **Customer Service Advisor** You'll receive calls from customers who are thinking about cancelling a part or their whole package from a leading TV and...

  • Customer Service Advisor

    3 days ago

    Belfast, United Kingdom Red Dot Recruitment Full time

    **Customer Service Advisor** **Belfast Based** **£19,773 plus bonus of up to £250 per month** **Flexibility is required** **Onsite position** **Shifts between 8am and 6:30pm across Monday-Sunday** **Customer Service Advisor** You'll receive calls from customers who are thinking about cancelling a part or their whole package from a leading TV and...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom HR GO Recruitment Full time

    **Job Tittle**:Customer Service Advisor - **Location**:Belfast - **Salary/Hourly Rate**: £23,500 - **Job Type**:Permanent - **Working hours/days**: Monday to Friday 9am-5pm - option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies...

  • Customer Service Advisor

    2 days ago

    Belfast, United Kingdom The Curve Group Full time

    **Customer Service Advisor** Are you looking for a new and exciting hybrid and flexible role? Do you have a passion for customer service? If so and you have telephony experience, this could be a fantastic opportunity for you. Voted one of the UK's 100 best large companies to work for in 2021, we're hiring a variety of full-time Customer Services roles on...

  • Customer Service Advisor

    1 month ago

    Belfast, United Kingdom CV-Library Full time

    Start your new career within the Banking & Financial services sector, our award-winning international company operates in 7 countries and have 27,000 colleagues.  We are looking for a Customer Service Advisor to join a national Customer Contact Team based in a call centre environment in Belfast...

  • Call Centre Advisor

    6 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...

  • Customer Service Advisor

    4 weeks ago

    Belfast, United Kingdom CV-Library Full time

    We are looking for a Customer Service Advisor to join a national Customer Contact Team based in a call centre environment in Belfast (BT1)  This role is STARTING 7TH JANUARY 2025 Start your new career within the Banking & Financial services sector, our award-winning international company operates...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Call Centre Advisor

    7 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Advisor

    6 months ago

    Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................

  • Customer Sales Assistant

    7 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Sales Assistant

    7 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...

  • Customer Service Advisor

    1 day ago

    Belfast, United Kingdom RedDot Full time

    **Customer Service Advisor, in Belfast - £20,840 PA** Have you got call centre or sales experience? Are you within a commutable distance to Belfast? **What you need to know.** If you are passionate about servicing the customer requirements to a very high standard, interested in company formation, organisation and building relationships over the phone...

  • Customer Service Advisor

    4 days ago

    Belfast, United Kingdom Digitalprinting.co.uk Full time

    **Customer Services Advisor (Online Team, Immediate Start)** Due to continued growth and expansion DigitalPrinting.co.uk, a thriving online Digital Printing company in Belfast (Duncrue), are seeking a **Customer Service Advisor** to join our fun and friendly team. Founded in 1988, we have built a reputation for high quality combined with fast turnarounds...

  • Customer Service Advisor

    4 days ago

    Belfast, United Kingdom Quinn Consulting Full time

    **Customer Service Advisor/Sales** **Waiting & Bar Staff Skills Wanted!** **Belfast** If you love customer service but you feel overworked and underappreciated, we want you! We’re expanding our customer service division, and we’re looking to fill our Customer Service/Sales positions that have customer-facing experience. - Excellent communication and...

  • Customer Service Advisor

    4 days ago

    Belfast, United Kingdom Ashton Recruitment Full time

    Ashton Recruitment require a customer service advisor for our client based in Belfast. Position: Customer service advisor Location: Belfast Duration: Temporary - Permanent Rate of Pay: £10.69 Hours of Work: Monday-Friday, 14:00-18:00 Duties will include (but not be limited to): - Inbound call handling taking orders from pharmacies - Providing...