Customer Relationship Manager

1 day ago


Petersfield, Hampshire, United Kingdom Vanquis Bank Limited Full time

About the Role

The Commercial Manager ECM role is a critical position within our organisation, responsible for leading the management of existing customer relationships and driving targeted engagement, spend, balance growth, and portfolio yield management.

Key Responsibilities:

  • Evolving the strategy and enhancing the Cards product to meet the needs of existing customers.
  • Designing, developing, and managing credit card products that meet customer needs and good customer outcomes (GCOs) set by the business and meet the requirements of the regulator.
  • Gathering and analysing data to identify opportunities and benefits.
  • Collaborating with Marketing and Digital teams to optimise communication and contact strategy and response/conversion metrics.
  • Leading cross-functional teams to deliver product initiatives across the business.
  • Ensuring effective product governance and oversight to ensure good customer, regulatory, and reputational outcomes.
  • Working alongside the data & analytics team to track performance against budget and track initiative performance.

About Vanquis Bank Limited

Vanquis Bank Limited is a FTSE All Share company established in 1880. We lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.

Location

Our offices are located in London, Bradford, Petersfield, or Chatham. We have a hybrid working style, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of our offices.

Benefits

  • Competitive salary: £55,000 - £65,000 per annum
  • Pension scheme with matched company contributions up to 10%
  • Discretionary annual bonus
  • 25 days holiday up to 30 days (depending on service)
  • 1 paid day to give back benefits
  • Group wide recognition scheme

Requirements

  • Experience of working in a team focused on management of a Credit card/Lending P&L
  • Awareness and understanding of the commercial and customer levers and trade-offs
  • An understanding of product development and how to collate and manage data to support building products that meet customer needs
  • Proven strong stakeholder engagement and collaboration skills achieved in a remote, matrix organisation
  • Able to manage multiple activities and drive own workload to deliver business performance and projects on time


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