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Customer Sales Expert

1 month ago

Petersfield, Hampshire, United Kingdom CV-Library Full time
Customer Sales Expert

The luxury retailer of bedroom and household furniture is seeking a Customer Sales Expert to join their friendly team in Petersfield.

Key Responsibilities:
Engage & respond to customer enquiries in a timely manner, understanding their requirements and providing accurate product information to help them select the right products.
    Write accurate detailed sales quotations in a timely manner
    Proactively manage enquiries to convert leads into sales
    Act as a brand ambassador, delivering a positive customer experience at every touch point
    Resolve customer complaints and issues effectively with a positive attitude both verbally and written
    Manage order fulfilment, working closely with suppliers and delivery teams
    Stay informed about product updates, promotions and company news to provide accurate information to customers
    Maintain detailed records of customer interactions and transactions in our database.
    Review and update reports and spreadsheets to keep orders on track
    Update and maintain sales literature, our e-commerce website and retail POS system (training will be given across all systems)

Required Skills & Experience:
Previous experience in a customer facing role
    Excellent verbal and written communication skills, as well as impeccable attention to detail
    Good numeric and negotiating skills
    Able to learn quickly, and retain, a great depth of product knowledge
    Passion for pleasing customers and delivering exceptional customer service
    Highly proficient in using computer systems and software applications including a working knowledge of excel
    A positive attitude, strong problem-solving skills, and the ability to work as part of a team are essential attributes for success in this role.

Benefits:
£24,000-£29,000 + Commission structure (salary based on experience). Commission is uncapped and would increase with experience and ability.
    31 days holiday (including bank holidays) in first year (up to 33 days with service)
    Generous employee store discount
    Free parking
    Comprehensive training