Customer Service Representative

1 week ago


Petersfield, Hampshire, United Kingdom CV-Library Full time

Role Overview:

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Mulberry Recruitment is seeking an experienced Customer Service Representative to join our client's team in Petersfield. As a key member of the sales and service team, you will be responsible for delivering exceptional customer experiences, maximising sales opportunities and ensuring a smooth process from start to finish.

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About the Role:

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We are looking for someone with proven customer service experience and the ability to build rapport naturally. You will engage and respond to customer enquiries in a timely manner, understanding their requirements and providing accurate product information to help them select the right products.

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You will also write accurate detailed sales quotations, proactively manage enquiries to convert leads into sales, act as a brand ambassador and resolve customer complaints and issues effectively. Additionally, you will manage order fulfilment, stay informed about product updates, promotions and company news and maintain detailed records of customer interactions and transactions.

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Key Skills and Qualifications:

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The ideal candidate will have previous experience in a customer-facing role, excellent verbal and written communication skills, good numeric and negotiating skills, a passion for pleasing customers and delivering exceptional customer service. They will also be highly proficient in using computer systems and software applications including Microsoft Excel.

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Benefits:

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This is a competitive salary + Commission structure (salary based on experience) role with a generous employee store discount, free parking and comprehensive training provided.



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