Commercial Product Leader
15 hours ago
Vanquis Banking Group plc is a leading specialist bank, established in 1880, and a FTSE All Share company. Our goal is to deliver caring banking so our customers can make the most of life's opportunities. With a strong commitment to responsible lending and acting responsibly, we provide tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn, and Snoop.
Job Summary
The Commercial Manager ECM role requires a skilled professional to lead on managing existing customer relationships, driving engagement, spend, balance growth, and portfolio yield management. This role will ensure that our product proposition meets our customers' needs and wants in an innovative and sustainable way.
Key Responsibilities
* Develop and evolve the strategy for the Cards product, focusing on existing customer management activity (engagement, spend, balance growth, retention, and portfolio yield management).* Ensure credit card products are designed, developed, and managed to meet customer needs and regulatory requirements.* Identify opportunities and benefits by gathering and analyzing internal and external reference points/data and benchmarks.* Drive performance through collaboration with Marketing and Digital teams to optimize communication/contact strategy and response/conversion metrics.* Recommend changes to card products for existing customers and play a key role in the end-to-end product development lifecycle.* Manage delivery of product initiatives across the business, leading cross-functional teams.* Ensure effective product governance and oversight for good customer, regulatory, and reputational outcomes.* Work alongside the data & analytics team to track weekly performance against budget and use insights to inform the overall strategy.
What You'll Need
* Experience working in a team focused on managing a Credit card/Lending P&L* Awareness and understanding of commercial and customer levers and trade-offs* Understanding of product development and how to collate and manage data to support building products that meet customer needs* Strong stakeholder engagement and collaboration skills
Our Offer
Vanquis Banking Group offers competitive salaries, discretionary annual bonuses, 25-30 days holiday, pension scheme with matched company contributions up to 10%, 1 paid day to give back, and a Group-wide recognition scheme. We also offer training and development opportunities to help each colleague maximize their potential.
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