Senior Contract Administrator
3 weeks ago
Estimated salary: £40,000 - £55,000 per annum
About the RoleMYM Recruitment is proud to work with a leading client in Mid-Ulster who are seeking an experienced Assistant Contracts Supervisor to join their busy team. This is an exciting opportunity for a highly driven individual to support the Contract Manager of the heating planned service works and response maintenance function.
Key Responsibilities- Provide exceptional customer service by handling calls from tenants and ensuring their needs are met first time where possible.
- Deal with queries from clients and find resolutions to issues raised.
- Be responsible for first-stage complaint handling, escalating to the Contract Manager if necessary.
- Prepare management reports and monitor KPI requirements to ensure targets are met on a daily/monthly basis.
- Track, report, and monitor all maintenance team performances to ensure the timely processing of all tasks.
- Monitor and identify any areas of concern affecting contract delivery.
- Supervise the administrative team, including delegating tasks to appropriate staff members, conducting staff training, and reviewing processes and procedures.
- Sign-off and approval of timesheets and holiday requests.
- A minimum of 2 years' experience working in an administrative role on Social Housing contracts.
- Experience supervising staff.
- A high level of IT literacy.
The successful candidate will be a strong communicator with excellent problem-solving skills and the ability to work under pressure. If you have a passion for delivering excellent customer service and are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
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