Service Team Manager

4 weeks ago


Salford, Salford, United Kingdom Bupa Full time

Job Title: Service Team Manager - Cognitive Behavioural Psychotherapist Lead

Job Summary:

We are seeking a highly skilled and experienced Service Team Manager to lead our Talking Therapies team. As a key member of our Clinical Services team, you will be responsible for managing a team of Cognitive Behavioural Psychotherapists, Clinical Psychologists, and Counsellors.

Key Responsibilities:

  • Lead and develop a high-performing team of therapists to deliver excellent service to our customers.
  • Develop and implement strategies to improve customer satisfaction and outcomes.
  • Collaborate with other teams to ensure seamless service delivery and continuous improvement.
  • Mentor and coach team members to enhance their skills and knowledge.
  • Manage resources effectively to maximize productivity and efficiency.

Requirements:

  • Proven experience in managing front-line teams in a customer-focused environment.
  • Strong leadership and coaching skills.
  • Ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Collaborative and supportive work environment.

About Bupa:

We are a health insurer and provider dedicated to making health happen for our customers. We are committed to delivering high-quality services and improving the lives of our customers.


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