Service Team Lead
4 weeks ago
Job Title: Service Team Manager
Job Summary:
We are seeking a highly skilled Service Team Manager to join our Talking Therapies Team. As a Service Team Manager, you will be responsible for leading a team of Cognitive Behavioural Psychotherapists, Clinical Psychologists, and Counsellors.
Key Responsibilities:
- Manage and develop a team of therapists to deliver high-quality services to our customers.
- Lead and motivate team members to achieve excellent service delivery.
- Support the culture of continuous improvement by reviewing demand, understanding customer needs, and delivering process improvements.
- Investigate and resolve issues related to employee performance and development.
- Mentor staff in new processes and systems, ensuring thorough understanding of best practices.
- Maximize available resources through effective management of punctuality and absence.
Requirements:
- Previous experience in managing front-line employees in a customer-focused environment.
- Thorough product knowledge.
- Experience in continuous improvement and quality management systems.
- Ability to demonstrate customer-led thinking and change management skills.
- Strong planning and time management skills.
Benefits:
We offer a range of benefits to support your health and wellbeing, including:
- Equivalent to 25 days holiday per year, increasing with length of service.
- Enhanced pension and life insurance.
- Support with travel costs.
- Discounted access to online gym sessions.
- Annual performance-based bonus.
- Bupa health insurance as a benefit in kind.
- Option to join dental insurance scheme at a discounted rate.
- Access to our Digital GP platform.
- Emotional wellbeing support.
- Access to family mental health line.
- Financial wellbeing channels.
- Support for carers.
About Bupa:
We're a health insurer and provider, driven by a purpose to help people live longer, healthier, happier lives. We're committed to making health happen by being brave, caring, and responsible in everything we do.
We encourage diversity and inclusion, and we're proud to be a Level 2 Disability Confident Employer. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process.
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